[Resolved]  Max Life Insurance — total amount not refunded as promised

Address:Nagpur, Maharashtra, 440033
Website:www.maxlifeinsurance.com

Dear sir/mam,

I the undersigned, Jaikrishna Satyavrat Khedkar, policy holder of max New York life insurance, would like to complain about the company. As per records, I invested 60, 000 INR for six years and am having the receipt of the same, policy got suspended and closed. When I surrendered my policy, the concern employee of the company told me that I will receive a refund of 48, 000, in return, and it was system generated amount as they told me, they refunded my only 23000.
When I complained to there customer service, they are not giving me the reason and sending me the same mail again and again. I complained to their head, manager level persons on there official company Id, but no one cares nor there manager or head replying to my questions, only that customer service executive sending me same reply again and again.
I need my remaining amount of 25000, but still they are not ready to reply.
I would like you to take a closer look on mail where in one mail they said they send me amount on 19th March, in second mail, the same mail, they stated that they send me the amount on 20th March. Here’s they’re not conformed when they send me the amount of 23000.
Purely a hopeless and worst company ever saw in my life.

Please find my policy number :[protected]

Please do the needful at earliest
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May 6, 2018
Complaint marked as Resolved 
Max Life Insurance customer support has been notified about the posted complaint.
Mar 27, 2018
Updated by Krishna Khedkar
Dear sir/mam,

They are still sending me the same mail that you have been refunded the amount and they are not trying to help me in refunding my remaining amount of 25000 INR. Further, I asked the customer service executive to keep CC and BCC in mail but still she failed to do this and when I replied them today, I keep their manager and head in CC and BCC in mail. They are trying to neglect me or not giving my remaining amount, can’t understand.please find the screenshot attached. Please interfere and do the needful.

Mar 28, 2018
Updated by Krishna Khedkar
Dear sir/mam,

Till time no reply or any call from max newyork comp officials.
Can you please interfere and help to get my remaining amount.

Thanks
Jaikrishna Satyavrat Khedkar
Verified Support
Mar 29, 2018
Max Life Insurance Customer Care's response
Dear Krishna, The inconvenience caused is deeply regretted. Our customer representative has spoken to you and requested for sometime to investigate your concern.

Regards,
Max Life Insurance
Mar 29, 2018
Updated by Krishna Khedkar
Dear sir/mam,

As per my conversation with your employee, I requested him to help me in getting my refund.
Further, it’s been over a week now and still your officials are investigating the matter.
I thought your company will refund my amount ASAP but your employee is trying to tell me the points and clauses of the policy.
When your agent / employee comes to the customer, then why he /she, don’t read out all the points in front of customer and tell them. They just tell the positive points to gain the customers interest, but never tells about refundable amount that customer gonna received after surrendering the policy.
Mar 30, 2018
Updated by Krishna Khedkar
Dear sir/mam,

I don’t think so that max newyork life insurance gonna refund my remaining amount, it’s a 4th day today that am updating my comments and queries, but still they want more time and sending the same mails again and again.
Can you please interfere and provide me a solution and help me in getting my remaining amount.
Verified Support
Apr 05, 2018
Max Life Insurance Customer Care's response
Dear Krishna, Our customer representative has checked the details related to your policy, and found that the surrender value(Rs.23, 077.02 ) paid to you is correct as per policy terms and conditions. An email has also sent to you in this regard.

Regards,
Max Life Insurance
Complaint comments 

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Dear sir/mam,

Till time no reply or any call from max newyork comp officials.
Can you please interfere and help to get my remaining amount.

Thanks
Jaikrishna Satyavrat Khedkar

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