[Resolved]  Maxbhi.com — money not refunded.. fraud company

Website:maxbhi.com

I have ordered online on maxbhi.com lcd with touch screen for samsung a8 phone, on 7th feb 2018 order # 791033 and amount 7043.92, after 2days this fraud company automatically cancelled my order and put my money in their e-wallet. They did not give any reason or sent any msg or email for cancellation, i went and checked the status i was surprise to see that cancelled my order, they had given the option of transfer my money to my account, i have opted for it and mentioned that it will take 10- 12 days, before 10-12 days i have checked the status, it was showed in the website that message displayed "wait for those days to complete the refund process:, after completion of the said days they open the another page to msg send the customer care on the refund process. 2 times i have place the request no one has responded. And i had called the customer care listed on their website, i have called customer care number given on the site (Maxbhi.com) [protected], the person customer service guy, he told me that he will raise a ticket with the refund process team, and told me that they will give a call back, same day evening around 3:54 pm i have received a call from a lady claiming that she is from refund team, she was telling me that i have to follow the refund process and ask me to count the r days properly and not completed according to them 10-12 days, and giving the reason they are lots of holidays etc, she has told me that i have to wait until march 6th. I think this is big fraud company, playing with public money. Please do not buy on this site, please refund my money back.
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Apr 3, 2018
Complaint marked as Resolved 
Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2018
Maxbhi / Elcotek Telecom Customer Care's response
Dear Mr. Prasad Pechetti Sir, , , , , , , , , , , , , , , , , , , , , , , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #791033 with maxbhi.com. Is completely refunded from our-end by you only sir and the Bank Ref #: 912482, kindly check this with your bank and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.
Complaint comments 

Comments

Sir maine ek product liya tha but wo automatically aap dwara cancel ho gya . Jo ki us waqt maine usse apne card se payment kiya tha, or cancel hone ke kaaran wo amount mere wallet me aagyi ..but maine use apne account me transfer ki request ki but ab tak meri account me meri money nhi aayi h approx 20days + ho gyi hai .
So plz help me .

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    Maxbhi / Elcotek Telecom Phone
    +91 75 3300 6661
    +91 11 2580 1110
    +91 11 2580 1111
    Maxbhi / Elcotek Telecom Address
    318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
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