[Resolved]  Maxbhi / Elcotek Telecom — Canceled product refund money

Oct 07, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr, Vishwanath Hakkaladavar Sir, , , , , , , , First of all sorry for the inconvenience caused to you regarding your order with maxbhi.com, sir kindly allow me to answer your query why Maxbhi unable to refund to bank ? when an order is cancelled by Maxbhi the refund of the amount is automatically done to e-wallet by Maxbhi, most importantly being 2 reasons behind this. 1. Most of the customers in India pay using credit card/ debit card/ net-banking of their friends/ relatives. 2. Many customers want to retry ordering the same product with the same amount, I hope this might clear your mis-understanding about the refund process & more over on this you don't need to ask anyone to refund your amount to your bank account or you don't need to e-mail anyone or you don't need to hold on a customer care for the same. You can just simply Login to your account on Maxbhi go to the order detail page & make the refund to your bank by yourself... Sir as you can read our terms & conditions and the availability status says "Available to order" means product availability depends on the supplier stock, we depend on our vendors/ suppliers inventory, As this is fast moving industry with thousands of offline retailers/ Vendors & Suppliers it is physically impossible for us to keep inventory for all our products with every single order we visit all our listed vendors we call them, we email them and use our manpower to check about the availability. Even if we are able to ship the order or not, we work hard to try find the product for you even if you order the same product multiple times. we will again & again try with each vendor & try to source the product ordered by our customer's. Due to this business model we are able to supply and fulfill the variety of product which no one else is able to, but the only confusion of the model is when customer does not understands the terms and order with expecting 100% availability. We try to find the right product for you and if we able to then we do all the quality test and ship it to you. But as I can see you have already requested for your full amount to be refunded to your bank account and the same has been processed already. Lastly I would again apologies to you from entire Maxbhi experience but I hope you do understand that we work hard to deliver the product to you & also ensure you that your money is YOUR's until and unless we ship the product to you... Refund is just a click away!!! please acknowledge us the same after receipt of your full amount in your bank account...
Hope the above clarification will help you to re-gain the trust factor with Maxbhi.com. Also would like to request you to mark the issue as resolved.