Maxbhi / Elcotek Telecom — cheating, damaged product, decline replacement

I have ordered (Order #[protected]/03/2019, 12:40 pm) touch screen digitizer for lenovo tab 38 and received in damaged condition. I have placed request for replacement (Return information #10689 (02/04/2019, 11:59 am) and which was declined.
I have shared photo of damaged item but not agree on replacement.
I have asked for escalation of complain, which was not allowed by them.
Really a cheating, my money is wasted and my product is of no use without the part.
+1 photos
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    Maxbhi / Elcotek Telecom Phone
    +91 75 3300 6661
    +91 11 2580 1110
    +91 11 2580 1111
    Maxbhi / Elcotek Telecom Address
    318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005
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