Maxbhi / Elcotek Telecom — complaint about refund

Nagaraj531

from Delhi, Delhi

Address:

Bangalore, Karnataka, 560033

Hi. I have ordered the item from maxbhi and order number is #1673109. Ordered date 08/05/2019.at the time of booking they've promised me that will delivered next day 09/05/2019.so i have booked through my online payment. but i didn't get delivery in that day. So I have sent email to the customer care service for cancellation of order and for refund. But they are not responding my request. I need refund because I am not available in delivery address. I'm on vacation leave for two months. So please help me to cancel my order and please refund my money back to my bank.

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Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

May 23, 2019

Updated by Nagaraj531 They didn't respond properly to me

Jun 05, 2019

Updated by Nagaraj531 I didn't receive any proper response from maxbhi. All the costumer representatives are Threatening to me. So please move this case to higher priority. I'm ready to go anywhere for this case. Because maxbhi was cheated to me. And costumer representatives are threatening to me. That's not way of talking to costumer. So please let me know what is the next procedure. Because I have screen shots and call records.

Jun 05, 2019

Updated by Nagaraj531 My mobile screen was broken that's why I was choosing maxbh. That product was very important and very urgent to me. But i was waited for whole day i didn't get call or email from your end for delivery in that promised delivery date. So i was sent email to you and i have found same product in flipkart. They are delivered to me on promised date and time. So that was very helped me. Very next day i was relocated to another city for summer holidays. Now I'm not available in that same city. I'm junior lawyer so I'm transferring another city And i don't want that product.so i have sent multiple emails to you for cancellation. You can deduct processing and delivery fees but i want refund.your all costumer care representatives are threatening to me. This is the not right way of talking to costumer. Your website reviews are very worst but i have trusted on you. Finally I'm also faced problems from your end. I'm ready to fight, I will ready to go anywhere for this case.