[Resolved] Maxbhi / Elcotek Telecom — faulty product issued but refuse to replace or refund.

Ramakrishnan Sridhar

from Bengaluru, Karnataka

Website:

www.maxbhi.com

Dear all, true - as stated by all, facing serious issues with maxbhi.
Order id : order #1409037

Faulty product issued but refuse to replace or refund. They delivered me a faulty dead lcd touch screen for lenovo vibe k5 plus and when i spoke with them, they asked to send me back at my own cost.

Besides that, i returned the product as it state, still they refuse me to issue a new one or refund amount stating a lame excuse "that front cover seal" has been removed.

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Jan 4, 2019

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Ramakrishnan Sridhar,
Apologies for the inconvenience caused.

But we would not be able to replace the product as it is not in the same condition as it was when it was sent to you.

The warranty seals has been removed from the product
The protection film / clear film has been removed or tampered with.
The gumming has been removed / used.

As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Dec 07, 2018

Updated by Ramakrishnan Sridhar As per your words the complete LCD set is perfectly in tact in condition you sent and the above reasons are just cosmetic. There was NO warranty seal when i received our product, the other two may be because my mobile technician installed your dead product and tested.

Also WRONG ITEM has been sent - I ordered BLACK but you sent me GOLD which is a MAJOR concerns besides which you refuse to refund or replace. I would therefore request you to refund my amount or replace it with BLACK. Attached screenshot for your reference.