[Resolved] Maxbhi / Elcotek Telecom — lcd screen purchase - maxhi.com refund complaint

divya.sharma1727

from Jodhpur, Rajasthan

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.maxbhi.com

I had ordered maxbhi.com for display of my mobile with order id #993911 on 05/06/2018. I payid bill amount quick through net banking. After 5 days i got a message from the dispatch company (Blue dart) that they have delivered my product to some dhananjay. I immediately i called the maxbhi help center where i got assurance of addressing the problem within 24 hours. I did not hear from them at all for days. I myself identified the blue dart, where after hours of struggle and irresponsible behavior i received the order on 14 june 2018. Finally i went to the shop on 15th to fix it on my phone but got to know that the product was defective. I again filed a complain and requested for a refund which they say is not possible. I have the bill and a defective product with me which has been delivered late according to their advertisement, if they deliver late then 100% of the refund should e there to the customer. I would request to give my money back. So that i can get over with this painful episode and harassment forever.

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Jul 21, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Divya Sharma ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #993911 with maxbhi.com. Sir your order has been delivered according to your order which is correct. So kindly mail on us on [protected]@maxbhi.com or you can call us on +[protected] if there is any issues with the product so that we can help as per our terms and conditions in replacement, buy back/ return of any item is not possible. Please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.