Maxbhi / Elcotek Telecom — maxbhi fraud order - mobile back panel replacement

Address:

318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, 110005

Hi,

I ordered "back panel cover for xiaomi mi5 32gb - black"
Code: et-bckcover[protected] on 13th october 2019 and paid using my debit card. The product delivery date was displayed as 17th october 2019.
They were just changing the order status from "initiated" to "under process" to "under process #2" for the next 10 days.

After that they said that the product is not available with the seller at the moment. However, they started showing that as "available" and it could be delivered in a single day. (Attached images)

When i asked for a refund, they said it will be transferred to their e-wallet. So again i have to buy something from their website to use it. And that too after this experience.

When i asked it to be refunded to my bank account that i paid for the order, they are saying that the transfer would take 10 -15 days. But while accepting the order, it didn't take you that much time. So why are you taking more time to refund? They are just earning interest on money by using fake websites like these.

They are also showing incorrect information on the website that the refund has been given to customer as soon as the "refund from wallet to bank account is clicked".

Please take action on them and make them refund the money.