Maxbhi / Elcotek Telecom — mobile cover with scratch on screen

Address:

Ghaziabad, Uttar Pradesh, 201010

I ordered a mobile cover for samsung guru fm bd 110 e. I received a duplicate product having scratches on screen and body. I raised a request for replacement and attached the photographs.

I again sent them photos using dslr camera so that they can see the scratches. But they said that the product is not in a condition in which it was sent. I am fed up with their customer service, please dont buy products from this firm otherwise you will end up having a souvenir.

I have attached the full conversation here.

The body cover i have received is not original and has scratch marks on screen. Moreover, the body cover is not pure white. I want original body cover as it is shown on your website.
Added by user on date 05/09/2019, 12:29 pm

Dear user

Apologies for the inconvenience caused.
We at maxbhi.com sell compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. I would like to tell you that we already mentioned in our product details page that images are for presentation only actual product can be different from the product shown. As i can check the product which you have ordered has been delivered according to your order which is correct and compatible and also provide you the image of your ready product at the time of shipping. So kindly update if there is any compatiblity issues with the product so that we can help as per our terms and conditions. Our terms and conditions which can be read here: https://www.maxbhi.com/warranty-terms.html
Added by neha pandey on date 05/09/2019, 01:07 pm

Yes, i read on the page that images are for presentation only. But it is also mentioned on the page that products are manufactured using high quality but it is hard to digest that mobile body cover with scratches on screen is anywhere near to word "quality". It seems that it has already been used by someone and after selling the phone, cover has been put online for sale which is not worth rs 50. Also, it is mentioned that it will make the phone look like new one but if i use this cover, then even second hand mobile phones will surpass the quality and looks. Actual product can vary from images but it cant be just anything that looks like that image. There is a difference between compatible products and cheap products.
Added by user on date 09/09/2019, 02:00 pm
Dear user

Apologies for the inconvenience caused.
To process your replacement request 13531 further & to investigate the problem reported by you, we need the clear image of our product from where you find scratches. This image will help us process your replacement request faster and with effective resolution.

To upload these images, please visit : https://www.maxbhi.com/rmaimages.html?return_id=13531
Note: please make sure that the images are below than 1 mb each and in jpg format.
Added by amita sharma on date 10/09/2019, 10:30 am

I have uploaded the images for your reference. Also, i want refund against my order as i dont want replacement of such product. Thanks.
Added by user on date 15/09/2019, 02:15 pm

Dear user,
Apologies for the inconvenience caused.
We don't have return / refund / buy back policy for shipped product and can only provide replacement only.
Added by priya sharma sharma on date 16/09/2019, 04:45 pm

Please provide the replacement product and i hope the quality of the product will be better this time. Thanks.
Added by user on date 18/09/2019, 12:41 pm

Dear

Apologies for the inconvenience caused.
We provide you 1 month test warranty of that product. Before claiming the warranty we recommend you to please make sure that all the seals are intact and at their right place same as we send it to you. To check, please find the link of product image. This image was captured, when your product was ready for shipment
: https://www.maxbhi.com/images/detailed/3686/[protected].jpg
: https://www.maxbhi.com/images/detailed/3686/[protected]_rt0n-2u.jpg

We would not be able to replace the product as it is not in the same condition as we send it to you. As clearly mentioned in our warranty terms and conditions, in case of any in validation of warranty we will not be able to process the replacement or repairs. You can read our warranty terms and conditions here : https://www.maxbhi.com/warranty-terms.html

And mention your order number on there. Make sure the images are below than 1 mb and in jpg format.
Added by priya sharma sharma on date 19/09/2019, 12:59 pm

Dear maxbhi,

I can send you same photos as the one you have provided in the link. Have you seen quality of those images? Please buy a good quality phone or a camera. I can provide you links with discount coupons so that you can finally click some good photos - and please be assured, they wont send you a camera with scratches. Then may be, you will be able to realise that there are some scratches and quality issues with the product... That too if you want to realise. "it is not in the same condition as we send it to you." so you are saying that i unpacked the brilliantly manufactured, perfectly paint coated mobile cover, brushed it on the floor and threw it on road just to order a replacement??

Please check the images i have uploaded, i have used dslr camera to clearly show the scratches on the screen. If you want, i can also share the grainy images of the product just like the one you have shared and those will perfectly match with your reference images too. But i wont.

I apologise to put my faith on your firm and placed the order. I am fed up with your customer service and cant convince you anymore. Please cancel all my return / replacement request. My grandfather insisted to get the cover change as mobile phone was a gift but thanks to you, he has a new phone now. I am sure that even your employees would prefer other e-commerce platforms to order products as they must be aware about your customer dealings.

And for those who aren't, i will share all our conversation here along with images on customercomplaints.in and youtube so that someone is mentally prepared before even contacting you for a product replacement. Please note, my motive is not to get a refund or replacement - i just dont want it now, i will keep this souvenir with me.

Thank you once again, will think thrice before placing an order online.

Added by user on date 27/09/2019, 03:44 pm