Maxbhi / Elcotek Telecom — Product was damaged earlier but they are not replacing it

Address:

318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi - 110005 Ph: 9599197756

I ordered Samsung J2 2015 touch and display combo worth of 1079 from maxbhi.in i received it on 12 October, but the product was damaged already, when i checked it it was not working. so request for replacement for the product i parcel it with my own money that cost me 180 rupees, still i was hoping they will send me the replacement product as soon as possible but on[protected] they said that product is not replicable due to physical damage but i do not damage it it was damaged during the shipment, still they are not replacing my product.