[Resolved] Maxbhi / Elcotek Telecom — Refund to my bank account

Kamal Dasila

from Gurgaon, Haryana

Website:

www.maxbhi.com

I ordered a product from the website maxbhi.com.
I made all the necessary payment, but after 10 hours the seller cancelled my order. They refunded the amount to my e-wallet which can be used for buying another product.every time I order something seller cancel my order and my money get stuck in e-wallet. Then 20 days ago I requested to transfer the amount in my bank account. In response i received this "Dear Kamal Dasila
Greetings from Maxbhi.com,

We are writing to confirm that your refund for Rs. 545.20 has been processed for your Order # 429191".
I was being told that It will be refunded to your account in a week and it's been 20 days still no refund has been done to my account.
I mailed them but got no response in return.

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Apr 7, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Kamal Dasila, First of all i am really very sorry for the inconvenience caused to you regarding your order with www.maxbhi.com...Sir closely checked your order and conversation with maxbhi.representative as per refund is regards it has been initiated from your end and which is completely processed from maxbhi side too but sorry you didn't received the reply of your mail its delayed by 2 days as you complained regarding the refund on thursday, Sir request you to kindly wait we will check with the payment gateway and any sort of issue regarding this refund will be sorted out soon please allow us some time and check your acquiring bank account as well if you require contact with the gateway (ccavenue.com) and do let us know if you already received the amount,
also would like to request you to mark this issue as resolvedwhen amount get credited in your bank account