[Resolved] Maxbhi / Elcotek Telecom — regarding negligence on team part for not cancelling order and not refunding even after 2 days. | |||||
I made an order of yu yureka plus black back panel on 21st july. I sent them a mail to cancel my order soon since i didn't find an option to do so on their website. I tried several time in the evening on their customer support, nobody took the calls. I tried again on 22nd asking if it's black panel or white. He assured it is black. I got a call on 23rd morning saying the product is a white, i told them to cancel the order and refund me. I see no signs of refund so i call the customer number that afternoon again and made it sure i was clear i wanted to cancel the order. I was told it would be cleared by evening of 23rd. It's 24th july evening as i write this, the shipping process is going on and there is no refund made till now. The customer care is not picking calls most of the time. I made payment of 339 rupees from my visa debit card. My order details: Order #1108682 Was this information helpful? | |||||
Jul 28, 2018 Complaint marked as Resolved They have forwarded the request to transfer the money back to my account. The seems to be resolved. Very slow response though. I was left dangling around without my cash or product for over 7 days. Today i received the call back regarding it after i posted the complaint here. Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Jul 28, 2018 Updated by Koala Boi I want you to cancel my order and refund my money to the wallet of 339 rupees. The product has not been delivered yet as of 28th July. Order #1108682. Verified Support Jul 28, 2018 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Rajiv Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1108682 with maxbhi.com and refer to our discussion on call i had initiated your complete refund from our-end shortly it will be credited back to your account as per bank procedure and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.
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I called them again on 25th july 2018. The customer care guy told me it has already been shipped and that he can't cancel it now. They didn't pick my calls till 25th july. It seems to be a strategy played here. He assured it would be black back lid for YU Yureka but i highly doubt it will be.I am writing this as on 28th July 2018. I lost my 339 rupees paid via debit card. Please don't fall for this trashy website.
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318, 3rd Floor, Network Plaza, Saraswati Road, Karol Bagh, New Delhi, Delhi, India - 110005