Maxbhi / Elcotek Telecom — sent and incorrect product

Date - 16/06/2020 - i had ordered a samsung galaxy a7 lcd screen, due to system glitch and incorrect lcd model was delivered.

Order number - order #2369723
I followed up for replacement despite readily paying for the shipping charges.

First they asked for the picture of the my mobile model and the delivered lcd screen.in the next email the customer support bluntly declined the replacement request.

This is the highest order of cheating.
In the past i had good experience with flikart and amazon.
Ordering stuffs online has its own demerit. Sometimes the product do not fit the requirement. Sometimes back, i had issues with lcd light purchased over flipkart, they readily replaced due to incompatibility issues.

I tried calling customer care and requested call back to negotiate, but they never returned my calls.

Attaching screenshot.

After this episode, i just searched for "maxbhi fraud" over google and came across a quora thread. These guys have duped many people.