[Resolved] Maxbhi / Elcotek Telecom — Sent wrong product and then asking to send it back to check if its wrong product

anandkumar99

from Bengaluru, Karnataka

Address:	560071
Website:	Maxbhi.com

I had purchased battery for Samsung Star II S5263 from Maxbhi.com and while placing the order i had also mention the note "my mobile is samsung star 2 GT-5263 and purchasing this battery for that. Please check if its suitable for it only."

I had got the battery after 5 days and its different battery as its battery of Samsung Star-2 G130E which is written on battery also. I raised the complain about that and they ask to send the photos of difference in size of the battery which even does not make any sense but i had sent them the pictures of my old battery which is of Samsung star 2 S5263 and their battery but now i get the below response where they are asking to send back the product and mentioning their terms and conditions. But if you are sending wrong product then how its my responsibility to send back you product and why i should bear that cost. They had taken around one month in communication so i again purchased the new battery from market but don't go to them. For their mistake they will charge to you. I had also attached the photos of both the batteries to show how different they are so even blind person can easily differentiate and after sending them these pics they had sent below mail. Its ridiculous.

Dear anand kumar srivastava,

We are really sorry for the inconvenience, please send the product back to us and we will get it checked and replaced from our supplier. Our technical team will check the product and take the necessary action required.

Please visit this link ( http://www.maxbhi.com/order-replacement-request.html ) for the address and details on how to and where to send the part back to us for repairs / replacement. Before sending it back to us, we please request you to make sure that you have read & understood the warranty terms and conditions mentioned here: http://www.maxbhi.com/warranty-terms.html

To make a replacement request please fill up this form : http://www.maxbhi.com/order-replacement-request.html
For any further queries or information, please feel free to reply back.

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Sep 27, 2017

Complaint marked as Resolved

They resolved without any discussion with me. This issue is still pending and for their fault to send the wrong product asking me to first send it back and then they will check and if feels issue is genuine then send the correct one.

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2016

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Sep 27, 2017

Updated by anandkumar99 Order no #370750 Email : [protected]@hotmail.com

Sep 27, 2017

Updated by anandkumar99 This is not resolved yet. I don't know why they marked it as resolved.