[Resolved]  Maxbhi / Elcotek Telecom — shipped me same product I returned for replacement

On 20/12/2017 i purchased (Order #728357) Full Body Housing for Nokia X3 Black (CODE: ET-SES-[protected]-104646) from Maxbhi.com. i got product by 27/12/2017 & as it was not compatible with my device because of missing & fragile part i requested a replacement (id: #3772) for the order. After contacting many times by email & phone their executive told me that my request has been approved & to ship the product back to them for replacement. I returned product on 09/01/2018 & it was delivered to them on 12/01/2018. Then they told me to wait for 7 days so that their engineers could examine the product compatibility. Even after 12 days i didn’t get any confirmation so i contacted them many times & each time they told me to wait for some time so that they can arrange a replacement. On 05/02/2018 i got a call from their side & told me that my replacement request has been approved & they are shipping another piece which is compatible with my device. On 08/02/2018 i got the product, but it was exactly same piece i returned for replacement. I tried to contact them many times, but they didn’t respond to any of my mail & 14/02/2018 they replied to my message & told me to again send pictures of the product which i already did & now they changed my return request status to completed & they don’t reply to any of my messages.