[Resolved] Maxbhi / Elcotek Telecom — they are cheating customers by selling inappropriate products.

dchakrabortty

from Muragacha, West Bengal

Website:

maxbhi.com

On[protected] i ordered a gionee elife s5.1 back panel vide order no #1335929 from maxbhi.com. On[protected] i received the item. After receiving the item i noticed that the flashlight glass cover is missing in the back panel. I immediately placed a replacement request. They declined the request. Without flashlight glass cover the product is useless. Hence i contacted the customer service center for return, but they are telling return is not possible as per company policy. At the time of purchasing if they told me that return isn't possible, i would never have purchased from their website. They are cheating innocent customers by declining returns from customers. Please take necessary measures to ensure return.

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Nov 18, 2018

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2018

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Debabrata Chakrabortty Sir ... First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order #1335929 with maxbhi.com. The product which you have ordered has been delivered according to your order which is correct and compatible. I would like to inform you that flashlight glass cover does not come with back panel cover. Please do let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.

Oct 24, 2018

Updated by dchakrabortty Firstly I would like to say that you are misleading customers by not discussing about the main problem. I have already mentioned that the back panel cover is useless for me If flashlight glass cover does not come with back panel cover. Your website didn't mention that fault at the time of purchase. That's why I have wasted my money on your inappropriate product. Once again you are successful in selling inappropriate product to an innocent customer. Now as a goodwilI gesture you must take return of that inappropriate item just like all other e commerce websites. But here your clever company policy comes, by which you cannot accept return of inappropriate products. What's your problem to initiate my return request if I am returning it in same condition you have sold it to me. I don't want your clever reply. I want return and refund.

You have requested me to mark the issue as resolved without actually resolving the issue. Let other users know how cleverly you reply and annoy customers after cheating them. People who are watching this comment please do not buy anything from this fraud e-commerce website named maxbhi.com. They do not accept return. Only they can make you fool by their clever reply. Your money will be wasted just like mine. Please do not buy anything from their website.