[Resolved] Maxbhi / Elcotek Telecom — They deliver wrong tools and not refunding | |||||
I ordered a moto e tool kit. Instead of that they delivered iphone 4 tool kit. I gave a detailed explanation to customer support that what I received was iphone 4 tool kit and not the one which I ordered. The only answer I got was the same for all my request. Why do you provide customer support if you are not able to provide proper support ? Look at the request and answer for all the post "Customer Support - Maxbhi.com (Maxbhi.com) To Raammv Mar 12 at 12:18 PM ##- Please type your reply above this line -## Your request (#81785) has been solved. To reopen this request, reply to this email or click the link below: https://elcotek.zendesk.com/requests/81785 Customer S Customer Support - Maxbhi.com (Maxbhi.com) Mar 12, 12:18 PM Dear Raammv, We at Maxbhi.com sell high quality compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here : https://www.maxbhi.com/warranty-terms.html The products are very high quality compatible products and are processed with a 3 stage quality check before they are shipped in any order. For any further queries or information, please feel free to reply back. Thanks & Regards, Maxbhi.com Ph: [protected] Sales: [protected]@maxbhi.com Support: [protected]@maxbhi.com Website: https://www.maxbhi.com Raammv Raammv Mar 11, 5:25 PM Contact Us Name: Raam vignesh E-mail: [protected]@yahoo.com Phone: [protected] Country: India State/province: Tamil Nadu Department: Support Message Subject: Wrong order has been delivered Body: My order id is #236996, I ordered for a moto e tool kit. You have delivered iphone 4 tool kit which is of no match. Please refund the money. Very much fed up by your improper and late delivery E-shop of Maxbhi.com. This email is a service from Maxbhi.com. Delivered by iCables.in. [1VLXR7-5Z8J] Reply Reply to All Forward More Mv Raam To Maxbhi.com Mar 12 at 2:43 PM Sir, That's fine and I never asked for original tool kit. Wrong product has been delivered and what you have sent is apple I phone 4 tool kit. Hide original message From: Customer Support - Maxbhi.com (Maxbhi.com) ; To: Raammv ; Subject: [Maxbhi.com] Re: Contact us Sent: Sat, Mar 12, 2016 6:48:18 AM ##- Please type your reply above this line -## Your request (#81785) has been solved. To reopen this request, reply to this email or click the link below: https://elcotek.zendesk.com/requests/81785 Customer S Customer Support - Maxbhi.com (Maxbhi.com) Mar 12, 12:18 PM Dear Raammv, We at Maxbhi.com sell high quality compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here : https://www.maxbhi.com/warranty-terms.html The products are very high quality compatible products and are processed with a 3 stage quality check before they are shipped in any order. For any further queries or information, please feel free to reply back. Thanks & Regards, Maxbhi.com Ph: [protected] Sales: [protected]@maxbhi.com Support: [protected]@maxbhi.com Website: https://www.maxbhi.com Raammv Raammv Mar 11, 5:25 PM Contact Us Name: Raam vignesh E-mail: [protected]@yahoo.com Phone: [protected] Country: India State/province: Tamil Nadu Department: Support Message Subject: Wrong order has been delivered Body: My order id is #236996, I ordered for a moto e tool kit. You have delivered iphone 4 tool kit which is of no match. Please refund the money. Very much fed up by your improper and late delivery E-shop of Maxbhi.com. This email is a service from Maxbhi.com. Delivered by iCables.in. [1VLXR7-5Z8J] Reply Reply to All Forward More Customer Support - Maxbhi.com (Maxbhi.com) To Raammv Mar 14 at 12:35 PM ##- Please type your reply above this line -## Your request (#81785) has been solved. To reopen this request, reply to this email or click the link below: https://elcotek.zendesk.com/requests/81785 Customer S Customer Support - Maxbhi.com (Maxbhi.com) Mar 14, 12:35 PM Dear Raammv, We at Maxbhi.com sell high quality compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here : https://www.maxbhi.com/warranty-terms.html The products are very high quality compatible products and are processed with a 3 stage quality check before they are shipped in any order. For any further queries or information, please feel free to reply back. Thanks & Regards, Maxbhi.com Ph: [protected] Sales: [protected]@maxbhi.com Support: [protected]@maxbhi.com Website: https://www.maxbhi.com Raammv Raammv Mar 12, 2:48 PM What I M saying here is apple iPhone 4 tool kit has been delivered and you are irresponsibly saying some other stuff simply. moto e screw set is t5 and u have sent 0.8mm apple 4 screw driver kit which is not even matching and can't open the phone itself. Raammv Raammv Mar 12, 2:45 PM What I M saying here is Raammv Raammv Mar 12, 2:43 PM Sir, That's fine and I never asked for original tool kit. Wrong product has been delivered and what you have sent is apple I phone 4 tool kit. Customer S Customer Support - Maxbhi.com (Maxbhi.com) Mar 12, 12:18 PM Dear Raammv, We at Maxbhi.com sell high quality compatible products and do not deal in original spare parts and accessories. The same has been clearly mentioned on every product details page. Also the same has been mentioned in our terms and conditions which can be read here : https://www.maxbhi.com/warranty-terms.html The products are very high quality compatible products and are processed with a 3 stage quality check before they are shipped in any order. For any further queries or information, please feel free to reply back. Thanks & Regards, Maxbhi.com Ph: [protected] Sales: [protected]@maxbhi.com Support: [protected]@maxbhi.com Website: https://www.maxbhi.com Raammv Raammv Mar 11, 5:25 PM Contact Us Name: Raam vignesh E-mail: [protected]@yahoo.com Phone: [protected] Country: India State/province: Tamil Nadu Department: Support Message Subject: Wrong order has been delivered Body: My order id is #236996, I ordered for a moto e tool kit. You have delivered iphone 4 tool kit which is of no match. Please refund the money. Very much fed up by your improper and late delivery E-shop of Maxbhi.com. This email is a service from Maxbhi.com. Delivered by iCables.in. 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Jul 7, 2017 Complaint marked as Resolved Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint. Verified Support Jun 06, 2017 Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Raam Vignesh, sorry for the inconvenience caused to your regarding your order as i can check your order sir kindly confirm how to resolve your issue...if possible kindly contact our customer care or you can write us at [protected]@maxbhi.com so that i can help you in this regard
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 2 Comments | |||||
Comments
I ordered in focus m350 charger but I get some other company charger so I want to return back the item could you tell me the process of return back and how I get my money back .my order id is Maxbhi.com: Order #366908 so please complete the process as soon as possible.
Reply
As per my personnel experience, the Maxbhi.com is fake and fraud company. Their customer support service is only to harass the customers. They take orders, collect money and supply sub-standard/defective material to their customers. Then they refuse to replace the defective components or money collected by giving petty reasons. they are biggest cheaters. please be aware of Maxbhi.com/ elcotek. Order no 263778, neither received refund nor replaced defective component till date.
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