[Resolved] Maxbhi / Elcotek Telecom — Wrong product delivered by Maxbhi.com

Sandeep Kalla

from noida, Uttar Pradesh

Address:	New Delhi, Delhi, 201301
Website:	www.maxbhi.com

I have ordered mobile flex cable on Maxbhi.com. They have sent me a wrong product which is not compatible with my mobile and is different from what is shown on the website.

I have logged a complaint at their customer care. Now they are saying to send the wrong product back to them at my own cost as they don't have a courier service available.

I have told them they have sent me the wrong product so why should I pay the cost of courier for returning that product which is more than the cost of a product.

They have clearly denied paying that cost.

Please help, this is the way these online stores make a fool of customers.

Sandeep Kalla
[protected]

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Mar 20, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Feb 03, 2017

Prachi Sanghi's response plzz help me other my dad will kill me
and not answering any call

Verified Support

Feb 06, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Sir, We are sorry for the inconvenience caused to you regarding your order with maxbhi.com, but sir to help you further in this regard we need your order id or your registered email id so that we can check your order and resolve it ASAP from our-end.

Feb 06, 2017

Updated by Sandeep Kalla My order ID is 411863 and email id is [protected]@hotmail.com

Verified Support

Feb 07, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Sandeep Kalla Sir, , , , , , , , , , , Firstly of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can check your Order ID#411863 with maxbhi.com. Our replacement team is attending your issue, Sir kindly follow the process of replacement we will definitely help you.Please let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved.

Feb 07, 2017

Updated by Sandeep Kalla Sorry sir, your replacement team is helpless to provide any solution to me. They are talking about terms and conditions of Maxbhi, which says for exchange and warranty repairs customer have to pay the shipping cost of material.

It's been more than two weeks I am trying to make them understand my case is not an exchange nor a warranty repair. But they are not able to understand this. I have been delivered a wrong product. Mr. Rajat from your customer support team misbehaved with me over the phone when I tried to make him understand.

So I would request you to arrange a pick up from my place for the wrong product you have delivered to me and then send me a product I have ordered or refund my money, whatever is suitable for you.

Feb 13, 2017

Updated by Sandeep Kalla Can you update me with the status when you are arranging a pickup for the wrong product you have delivered to me?

I have already updated your team that If I am sending a product, courier services (DTDC, Bluedart) are charging me 300 Rs shipping cost due to the fact that they consider me an individual, not as a corporate, So their charges vary from corporate to an individual.

Mr. Rajat has updated on Maxbhi website that they will add 50Rs in my wallet once they receive the wrong product.

I have replied to him I cannot arrange a courier at 50 Rs around me, so Please arrange a courier service to pick up the wrong product from my place.

So far I have not received any update. Please update on priority.

Verified Support

Feb 17, 2017

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Comments

Prachi Sanghi

from Hyderabad, Telangana

Order #416836Order the money is not refended
it is not even answering our call

Sandeep Kalla's [Complaint's author] reply, Feb 14, 2017

Hi, Prachi opens up your complaint by submitting the complaint form. This is the complaint I have filed against Maxbhi.

You have commented on my complaint, so request you to submit your complaint seperately.

PRJ Creation

from Imphal, Manipur

U all are cheaters... I buy xolo q1001's touch screen but u all accept the money and few days says me sorry there have no product. ...mera paisa b nahi lotaya or bolta ha ki aagya credit card me sala nahi aaya tha