Mcdonald's — Order cancelled without refund

Address:

McDonald's, bhendi bazar

I placed the order at 00:40 am and at 01:29 I got a call form a person at store and he said the delivery guy was in a accident which I dont believe because he was nervously laughing so I said to just cancel my order. He told me that I would get the refund in 24 hrs or I should call him on the same number, but the bow they dont pick up my call. My order amount was 250 and I also lost my new user privileges. What kind of ### service is this McDonald's should just shut down they dont even send you a mail or message regarding refund or cancellation