| Address: | 16/1 Ganesh Chandra Avenue, Kolkata-700013 | | Website: | mdcomputers.in |
I have ordered "EK Quantum Velocity² - CPU Water Block - For Intel Core i9/i7/i5/i3 Processor (LGA1700 Socket) D-RGB - Nickel + Satin Titanium" from mdcomputer.in on 24/12/2022 and received the product on 26/12/2022.
When I opened the package I can see one screw kind of detached from the backplate. After close examination I could find that one screw was broken (which I mentioned as detached) and another one's water block sided screw was broken and embedded inside the block which means 2 out of 4 screws of mounting block are broken inside the water block sockets. Rest of the parts are unremarkable (Box, water block, mount, etc have no scratches)
In no time, I contacted mdcomputers.in support team and asked for resolution. after two days of email chats they gave a message saying "Dear Sir,
Please be informed that physically damaged products are not eligible for any return or replacement.
Though we can return the unit on our end. But a final resolution on replacement or refund can be confirmed upon the Brands decision and if the brand rejects the unit due to physically damaged condition. We will return the same damaged unit to you.
Regards, "
Which pisses me off as we pay full amount, an amount higher than https://www.ekwb.com/ including shipping charge just by expecting:
1) Faster delivery
2) Customer care
3) Fast resolution
As of now no resolution from their side and hence placing the complaint here. May take legal support for this injustice to consumers. Was this information helpful? | 
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