MDIndia Health Insurance TPA Pvt Ltd — non payment of hospitalization claim

I have paid premium to the company by debit of my account with Central bank of India, of which I am an ex staff . I submitted claims of my wife on 13.11.17 with all necessary information and bills to Central bank Regional Office Varanasi (as we have to submit documents through our bank as per agreement), which was collected by company's personnel on 27.112017.
Now my claim is returned to me after six and half months with remarks"Beneficiary claimant is not enrolled " I am surprised to see the remarks as it took seven months to decide the case to be returned by the service provider, whereas I have continuously followed up the case with customer care through repeated mails from Jan 18 to till date.
Please make my claim reimbursement with the company.
S P Singh
MDID no MD15 [protected]
Ex staff employee no 40857
Central bank of India
Regional office Varanasi
Zonal office Lucknow
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MDIndia Healthcare Services customer support has been notified about the posted complaint.
Jul 16, 2018
Updated by Satay prakash singh
I have paid insurance premium to above company in September/october 2017. Due to cataract operation of my wife I submitted my claim form with necessary documents for Rs.57255/- to health insurance company, through central bank of india regional office varanasi, of which I am an ex officer. (As per contract we can't send documents directly). The said claim form was received by company's personel on 27.11.2017 .
I have continuously perused for my payment from the company from jan 2018 till date, but the company haa now returned my claim after seven months with the remark that *Beneficiary claimant is not enrolled*
As I have given premium to MDIndia by debiting my bank account, company is compelled to make my reimbursement and if it was not, why my claim was not returned well in time. Why it took seven months time.
S P Singh
Varanasi
MDID MD 15 [protected]
Bank employee no 40857
Central bank of India
Varanasi region varanasi zone lucknow
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