Medi Assist India — Amount not yet settled

Hi team,
I got my father cataract on 31st of December 2021 and i submitted the reimbursement on 10th of january and the claim was processed to payment on 20th of january and it's more than 20 days the amount was not settled . I tried calling them and even wrote emails and they tell me they have forward to the team and that's it..i was told I will be getting an update with 48 hr but i didn't get any update from medi assist .
Please help me here Nd settle my amount
My claim id is[protected]

Regards
Anish Gourav Nayak
UST Global