Medi Assist India Complaints & Reviews

Address: Chennai

I have mistakenly applied for parental insurance coverage and i was not aware of the premium. Since my first month premium is not deducted still now. As we all have free will to take the policy there should be a free will cancel it. As I am not to pay the further premiums I am trying to reach out the mediassist for cancel but to my surprise no one from medi assist is assisting with me....

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I am working in corporate company and initiated the reimbursement process for delivery c section and provided all the documents and responded to multiple annoyed queries and attached documents multiple times and wandering to hospital with my baby in hardest time to get all the documents from hospital.
After uploading the documents then I got a mail that “denial of claim” then they said like as below “We would like...

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Hi,

I'm unable to login the medi-assist portal from past 3 months. It was auto-updated for me and my spouse, but I was unable to add my parents for the health insurance.

Username: [protected]@IBM

Please try to solve this issue ASAP....

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Claim No : 42584548
Policy: Corporate Mediclaim
Patient Name : Poulomy Chakraborty
MAID : [protected]
Hospital : Spandan Hospital
Treatment Date : 03-Mar-2025 to 04-Mar-2025
Ailment Summary : NAIL DISORDER
Claimed Amount : Rs. 28000

I had initiated the reimbursement process and provided all the documents, responded to multiple annoyed queries and still after so many days of back...

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My name is Srijani and claim ID : 41644780, 41741160.

I applied for a claim on 17-Jan-2025 and 10-Jan-2025 respectively, and submitted all the documents.
from 1.5 months status showing as payment processed but till now there is no settlement,

When I called to customer service they are rude and not resolving the issue and giving the same response again and again. I sent may emails to [protected]@mediassist.in...

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My name is Naveen and claim ID : 41038667

I applied for a claim on 06-Dec-2024, and submitted all the documents.
from 27-Dec status showing as payment processed but till now there is no settlement,

When I called to customer service they are rude and not resolving the issue. I sent may emails to [protected]@mediassist.in but no response.

No one is helping me in regarding of issue,...

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I have submitted the Reimbursement claim more than 10 weeks ago, they claim to process within 7-10 working days which is nonsense. we have to keep calling their call center who are not aware of any details on the claim and are useless to provide information.

1. Why does mediassist need to have a call center to tell the status that i already know - under process for ages
2. Why should the customer follow up 10 times...

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I am registered with MEDI ASSIST past many years. Under the Corporate policy, Spouse and 2 Kids are registered along with me.

Claim No :38237060
Patient Name : Soujanya bai
Hospital : Srr Hospital
Treatment Date :[protected] to[protected]
Ailment Summary : Typhoid Fever
Claimed Amount : Rs. 12, 090

We had initiated the reimbursement process and provided all the documents, responded...

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Even after submitting the original physical documents the TPA is demanding it again.
It is happening for the 3rd time.Can you please help?
Claim Id: 38757079

Medi Assist India customer support has been notified about the posted complaint.

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I, vishal mani nautiyal senior citizen, ex employee of " hindustan aeronautics ltd. Have submitted my all documents which provided by hospital but still my reimbursement not come and mediassist helpdesk asked for more documents.. Which i have already submitted. My claim id is[protected]. Please do needful as medi assist do this to me 2nd time..
Regards
Vishal mani nautiyal
Mob - [protected]...

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Address: MAHARASHTRA

Dear Sir,

Due to emergency I have checked today my mediassist account it is found that my dependent sister name is not present in the list. It was there in the mediclaim list from last 4-5 years.

During 2021, I have requested to delete my Father name Late Shri Pandhari Thalal ( expired on 16/05/2021 ) from the list, but its still persists in the list. Already I had done all necessary things for the correction, but today found nothing updated again .

Hence it is requested to delete Late Shri Pandhari Thalal ( Father ) from list . And add my dependent sister Miss Swati Thalal name in the list which was previously present.

Please do the needful at the earliest. Matter most urgent

Thanking you in anticipation..

Amit Thalal (MSEB2304813)
Parli TPS
MSEB. MSPGCL

Medi Assist India customer support has been notified about the posted complaint.

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IVF treatment is covered my wife went throught it we submitted Bills now they are saying is repudiated according to rules upto two cycles are coveres...

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I have submitted a Squint surgery claim in Medi assist for my father, and it got denied. It clearly comes under and is considered medically necessary as suggested by the doctor, and he has undergone the surgery believed that it with the assumption that it would increase his vision. I understand that sufficient details are submitted by the hospital. He had cataract and lens correction and also took part in the surgery. Surgery was done at...

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I see a number of claims Domiciliary as well as reimbursement claims are getting denied with the same status and medibuddy contact us link does not even work, the number has some very inefficient people who simply reads out the status and does not help in any form.

A claim number[protected] I see has been given the break ups however, standing with the repudiated status for no reason.

Another claim number[protected]...

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Address: Bharti Axa Life Insurance Co Ltd Keating Road Shillong Branch

My reimbursement claim bearing claim Id[protected] has been rejected and its very dissappointed to know that your team cannot mentioned the proper document that i have to submit..This is not acceptable at all. Kindly reopen the case and let me know what is that document which is still pending.

Medi Assist India customer support has been notified about the posted complaint.

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P

phaimon

from Saiha, Mizoram

Aug 5, 2023

No update till now..can you please tell me what is the next step...

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I have raised reimbursement claim through mediassist Claim ID:[protected], it is still pending, i checked with medi assistant team they are saying it is pending insurer side..not getting proper reason from team...

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I am registered with MEDI ASSIST past 2 years. Under the Corporate policy, for my parents are registered along with me.

Claim No :[protected]
Policy: Gold Plan
Patient Name : Chindunuru Nagamani
MAID : [protected]
Hospital : Sri Shankara Cancer Hospital And Research Centre, 1st Cross, Shankarapuram, Basavangudi, Bengaluru, Karnataka
Treatment Date : 29-June-2023 to 29-June-2023
Ailment...

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Address: bangalore

My claim is approved but payment not recevied waiting from more than 15 working days...

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Medi Assist happens to be the TPA for my corporate health insurance policy. For planning hospitalisation for my mother, they are asking for a histopath report. However, no such test was adviced by the doctor at the hospital in regards to the ailment my mother is suffering from. The doctor has adviced admission based on other tests and diagnosis which have already been provided to Mediassist. This is resulting in a delay for the pre auth request...

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All docs provided and answered all query still not got reimbursement

Medi Assist India customer support has been notified about the posted complaint.

Medi Assist India Complaints & Reviews

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Medi Assist India reviews & complaints(1182)

Parental coverage policy cancellation

Policy has denied for reimbursement for delivery c section

Unable to login/Reset password

Claim Repudiated - Awaiting Insurer concurrence even after providing all documents

Status showing as payment processed but money was not settled

Status showing as payment processed but money was not settled

medi assist india reimbursement not settled

claim repudiated - awaiting insurer concurrence even after provided all documents which is expected by mediassist

Already submitted original documents

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Re-imbursement against operation

Regarding member list updation

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Claim repudiated

Squint Surgery claim denied -Medi Assist Claim ID - 35522002

Claim Repudiated/ Claim Repudiated - awaiting insurer concurrence

Reimbursement claim has been rejected but not mentioning the proper document.

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Claim Status: 113954077 still pending since three months

Medi Assist, Medibuddy Repudiated - Awaiting insurer concurrence even after provided all documents

My claim is approved but payment not received waiting for more than 15 working days

Asking for diagnosis report not recommended by doctor

Unable to get maternity claim

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Medi Assist India Complaints & Reviews

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Medi Assist India reviews & complaints(1182)

Already submitted original documents

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Regarding member list updation

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Reimbursement claim has been rejected but not mentioning the proper document.

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Unable to get maternity claim

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