Medi Assist India Customer Care
Medi Assist India TPA Pvt. Ltd.
Customer satisfaction rating: 4%
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754
COMPLAINTS

Medi Assist India Customer Care

Medi Assist India TPA Pvt. Ltd.

Address
“Sri Krishna Arcade”, 47/1, 9th Cross, 1st Main Road, Sarakki Industrial Layout, 3rd Phase, J P Nagar
Bangalore
Bangalore District
Karnataka
India - 560078

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
431
down
307

Phone:
Phone:
up
375
down
335

Customer satisfaction rating
4%
Complaints
754
Pending
0
Resolved
31
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Medi Assist India Complaints & Reviews

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Medi Assist India — denial of claim under policy no. 76030434182700000122

 simi paul on Jul 16, 2019
We were under universal health insurance in[protected] at Irinjalakuda branch and they suggested aasha kiran policy a bettter one and started it in the year of 2016. Because of corneal dystrophy my husband was admitted for surgery and they rejected the same . Here we can say that dr.suggested a surgery in the month of march 2019. So the reply for denial of claim is not satisfied and they cheated us, and still we didnt apply any medical reimbursement before...
Complaint comments  Read comments [1]Complaint category Insurance

Medi Assist India — non receipt of claim of member id - 5011115059

 gawde.vibha23 on Jul 11, 2019
My self vibha suresh gawde deputy manager at axis bank. I am submitted mediclaim of my maternity claim with all the required documents also submitted.
But i have yet to receive any response from mediassist for status of claim.
Kindly find the below detaila
Patient name - vibha suresh gawde

Member id - [protected]
Date of hospitalisation - 7 june 2019

Date of discharge - 11 june 2019

Company name - axis bank limited

Hospital name - pooja maternity, nursing home & ent centre...
Complaint comments  Read comments Complaint category Banks

Medi Assist India — I am complaining about claim#19924135

 SanjanaGhosh on Jul 11, 2019
1. According to the Cognizant Medical Policy all the original Physical bill documents should be sent to MediAssist team for reimbursement of Pre/post hospitalization. All the documents are uploaded to the site and the original bill documents are sent to Chennai on 1st of July. After receiving those everyday just before ending of the Working hours of the team I was informed about the status of the details of the Claim for the reimbursement. For few days they used to ask for the documents repeatedly which had been already uploaded and sent. Continuous Mail communication and raising tickets solved...
Complaint comments  Read comments Complaint category Health & Life Insurance

Medi Assist India — medical bill not approved

 Kapilmittal on Jul 10, 2019
My self kapiljeet manager at canara bank garhakota i submit mediclaim of my son deevansh mittal all the required documents also submitted..
But always raise false queries by mediassist. I also agree to face any inquiry.
If they have doubt in mind then they can enquire. Mediassist should apply practical approach to solve customer case. I feel they are doing timepass.
Their approach are negative
It is very painful experience....
Complaint comments  Read comments Complaint category Banks

Medi Assist India — I'm complaining about claim no : 98679658

 Prakash485 on Jul 10, 2019
I've opted for parental insurance from wipro-medi assist and wanted to reimbursed mother cataract surgery bill. All original documents are submitted in wipro drop box. Still these guys are asking for original documents again. I have soft copies for document and that they are not accepting further.
I sent them over mail and uploaded in missing documents tab on their site as well.

How can i get the original documents again??

Claimno : 98679658
Insurer member id: [protected]p[protected]...
Complaint comments  Read comments [1]Complaint category Insurance

Medi Assist India — mediassist is not giving processing claim

 rajivgupta1987 on Jul 9, 2019
My mediassist claim id is ccn# 97740940
I filed this claim in january 2019. After several mail chains of document verification it was updated in the system that all documents are verified. Customer care said that all is done. Money shall be credited to the account provided at the time of claim.
This was done within 1 month.
After that the status went to "internal clarification ' mode.
And from last 4 months it is the same.
Whenever i call customer care. They say we have escalated this. You will get a response within 48 hrs. That never happens. I have called...
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — delivery of my wife is third time but they are saying it will not cover

 Khaja Azeemuddin on Jul 8, 2019
Claim no is 19986247 in the policy i found 3 children s are covered but know medi assist are denying to process for my wife third delivery kindly help me my number is [protected]. I have given all the details. I want immediate help from consumer forum to take necessary action. I have already contacted to the medi assist team but they are denying please help me....
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — regarding insurance settlement

 [email protected] on Jul 8, 2019
Hi team,

I have submitted my claim in month of may 2019 and claim i'd is 19639905.

As per mediassist online application my claim has been approved for 35, 000 and reflecting in "processed ready for payment" stage from 29 may 2019 with timing 14:53:26 pm but till the date my claim has not settled and not received the claim. It's approx 40 days has been gone but claim is not settled.

Why my claim is not settled?

I have submitted all required documents to you and no any kind of document pending from my side. I have called to your customer...
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — claim amount not yet received

 Deepthi Aramandla on Jul 8, 2019
I have submitted my medical documents for claim purpose post hopitalization. I have submitted every single document they have asked. The claim got approved on 31 may 2019 itself. It's been 38 days after approval but till now i didn't received a single buck. I have been calling mediass ist company daily like a hobby but they are responding like i need to wait some more additional days. I don't understand how many days i need to wait. Medi assist customer supporters giving wrong email id's for diverting me. One of the worst insurance third party company i have ever seen. Mediassist is not at all a...
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — need to update my father dob in medi assist record

 PR5Kiran on Jul 6, 2019
Team, I have tried to sent mail this id [protected]@mediassistindia.com. But i got
"Delivery Failure Report". So find below msg to correspond department.
This mail id provided by your call center department.

Dear Team,
My father's DOB(07-May-1952) showing wrong in mediassist policy record. Need to update my father's Date of Birth in policy record.
Please find below details and attachments(GOVT ID PROF) also.

DOB Correction Date - 05/08/1951(father dob)
Beneficiary name: Padma Lochan Barik
Member ID: [protected]
Complaint comments  Read comments Complaint category Other

Medi Assist India — required to reopen your claim

 Saujanya Patel on Jun 30, 2019
Dear sir
My name is shaileshbhai patel
I have submitted one claim[protected] for reimbursement to medi assist along with all document.
Medi assist team requested to submit a document which we have already given to them during claim submission in their ahmedabad office. We submitted them again.
After few days they had ask for to submit cheque for amount transfer. We clarified them we don’t have check at that time so we put a copy of pass book. Also we submitted on email. We understand now that our formality has been finished and very soon we will receive our reimbursement.
Complaint comments  Read comments Complaint category Insurance

Medi Assist India Pvt Ltd — medi assist india medical insurance claim denied

 maharajams on Jun 28, 2019
Dear sir,

I have corporate mediclaim policy under medicare tpa srevices. Policy no.[protected]

Saratha r
Maid: [protected]
Claim number[protected]

Initially, i went for cashless treatment, and it got a query was which was answered by doctor/hospital and by late evening it was denied. My mom was admitted one full day and took blood transfusion and endoscopy test.

My claim was denied, mediassist came up with below reason

Claim is for nutritional anemia which as per policy is not payable and hence cashless...
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — cancellation of medical policy

 vijaya laxmi patra on Jun 28, 2019
I am Tech Mahindra Employee. I accidentally/ mistakenly selected parental issurance while submitting and which I tried cancelling immediately, but it didn't the cancel request.
I do not want to add my parents for this insurance because which I already have made from outside and now it is waste of money here. For one month the insurance company is deducting nearly up to 4000 RS of amount from my salary account.
I do have my personal commitments like education loan and vehicle loan which I need to pay, there is short of money to pay those loans now and I cannot explain these things to...
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — claim 98464316

 PrabhakarPateti on Jun 25, 2019
Escalation number : 7101537.spoke to Mr. A Harsha 9:10 PM of www.mediassistindia.com.
This is regarding insurance claim number : 98464316.
Mediassist India is not respong even after 12 complaints after submitting originals through Wipro office claim box. I have submitted all originals and received acknowledgement from them. Several times called for clarification never answer. Looks like they are cheating customer....
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — claim no.18139221 for rs.44842/- dated 23-10-2018

 Sharad Vadudev Mane on Jun 24, 2019
I am employees of Bank of India having PF / employees No.192038. It was reported by company that some documents are not submitted along_with the claim. Hence I have submitted the missing documents on[protected] via e-mail. I request you to look into the matter and arrange to settle my claim and credit to my account at the earliest as over 6 months period has been lapsed....
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — claim no.15143385 for rs.49328/- of sharad vasudeo mane

 Sharad Vadudev Mane on Jun 24, 2019
I have submitted the above claim on[protected]. The said claim was approved and credit was sent on[protected] for Rs.47197/- to my old Bank account which was closed subsequent to my retirement from Bank's service despite new and running account number was duly provided in the claim form. I was thereafter compelled to follow up vigorously with you directly as well as through my earstwhile employer and advocate also. Since there was no response from you I was compelled to approach Prime Minister's Grievances Cell and ultimately got the claim settled on[protected], almost after lapse of 20 months and...
Complaint comments  Read comments [1]Complaint category Insurance

Medi Assist India — claim approved amount is high deducted

 Amitbhai patel on Jun 24, 2019
My policy no:-141200/48/2020/4000 and claim number:[protected]
This claim is approved but many rupees by deduceted tpa high amount 6245/-rs so reopen my claim this problem regurding i have send mail date:-19/06/2019 04:02pm and his reply no:-[#7411312] but this tpa service is very poor and bad, so help me...
I have send mail this company attched policy copy claim approved latter and obc mediclaim policy rules copy......
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — insurance policy update my son name

 Amitbhai patel on Jun 24, 2019
My policy is in tha orientel insurance compny limited and my son name is i have enrolment and oriental insurance is added my son name is in my policy but medi assists india tpa company is not update my son name is in your portal. This metter regurding i have send mail date:-18/05/2019 04:21pm [protected]@mediassist.in and his reply me re:[#7083765] but many days passed but my son name is not update in tpa portal and this tpa company is very poor service provide by customer so please help me...
My policy no:-141200/48/2020/4000...
Complaint comments  Read comments Complaint category Insurance

Medi Assist India — reimbursement of the charges for the health check up against policy no. 310605/50/18/10000778 of national insurance

 suhas2335 on Jun 24, 2019
I have submitted the claim for reimbursement of the charges for the health check up against policy no. 310605/50/18/10000778 of national insurance for myself and my wife on 03.05.2019 for the amount of rs. 3000/- each. On enquiry from your surat office, where the claim papers are submitted, i understand that the claim is not processed yet.

It is regret to inform that the claim is taking so much time. Please look into the matter and reimburse the amount at the earliest.

Suhas u chaudhari...
Complaint comments  Read comments Complaint category Health & Life Insurance

Medi Assist India — claim processed for less amount despite they have all original receipts and docs

 sanjayko on Jun 22, 2019
Claim no. 19731953
Patient name - geetu maheshwari
Mob no. [protected]

They have all the cash paid receipts for which i have proofs and their customer care accepts the same still in claim history they are saying receipt not available and that is why processing for less amount.

I have raised many tickets i am not getting any reply.
Customer care puts on hold and then it disconnects from last 2- 3 times.

They never came back saying that receipt is not available once i called them but still in claim history they are saying this
Complaint comments  Read comments Complaint category Insurance

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