Medi Assist India Complaints & Reviews

Hi,
I had my mother eye surgery completed yesterday. Hospital had sent an email with all the details yest morning 10am.
I have been chasing mediassit team to check the status on approval. I've called up team around 10-15 times and even spoke with one of the Lead Mr Giri Rao.
Apart from assurance, that it will done in next 30 mins, nothing till now is done.

I need to escalate and make they address my issue on priority.

Iam not getting my reimbursement from the last 4 months i.e from the October 2020 to till date.
Communicating to internal teams and simply telling to wait for 7 working days from the last 4 months. And not sharing the updated details of my reimbursement

Claim No :23012304
Insurer Claim No :TP[protected]
Insurer Member Id :873143
Policy :[protected]_NON-SEZ
Policy Period:[protected] to[protected]
Patient Name : Puneet Kumar Gupta
Policy Holder Name : COGNIZANT TECHNOLOGY SOLUTIONS INDIA PVT. LTD
Claimed Amount : 68003
Final Diagnosis : Viral pneumonia, unspecified
MAID : [protected]
Hospital Name/ City :< /b> Vinay Vishal Healthcare Multi Speciality Hospital
DOA : 19 Sep 2020
DOD : 24 Sep 2020

From past 2 hurs I am trying to contact for the pre surgery intimation but there has been no response. Neither the customer care numbers are useful nor the site! Tried filling up the form but if no use!
Pathetic service
Policy no. - 181290/48/2021/384
Name - Reeta Subhash Harode
Patient name - Subhash M Harode
[protected]
Please contact

I have raised request on app for claim reimbursement in month of 0ct 2020 in name of my mother Deepinder Kaur she was admitted on 10-0ct-20 and discharged on 11-Oct-202 to another medical hospital . Tracking number-H[protected] #Claim number[protected]. As the app does not have option o[censored]ploading the pending document hence i have send all the document by Email to team, which was uploaded as well but still team denied my claim. During the same time i spoke to assocaites from complaints team and she said u send all the originals before hand along with letter asking to reopen the claim which team has received on 31-Dec-2020 and they uploaded all the document on 9-Jan-21 on system but still claim was not reopened and i keep getting email to share the document along with date and time of admission and discharge for patient which was already there in my originals but still i got the letter from doctor confirming the same and team has already received the original letter and it is also uploaded on system but still case is not reopened and still i am getting email asking for POD details which i have already shared in Email with team.
I have called your contact center 100 time but no one is taking ownership to get it processed.
its worst company and the process i have come across.

Even ur complaint team is not available to take up the call or get this fixed and back end team just keep sending email for ticket i have raised saying resolved.

Medi assist india is not processing my reimbursement claim money.there have took more than 3 months to complete the processing and now when i have submitted all the documents they are not disbursing my reimbursement amount for more than 3weeks. Every time I call there customer care they say it will be processed soon.

Token the premium amount in Oct 2020 and as of date (Jan 28 2021), still did got the policy. Support team claimed refund in 10 business days. But even after 90 days, no refund credited and they keep annoy with same same questions again and again in circles and they keep saying wait for another 10 days. This is never ending

I have submitted all the bills through speed post for Hospitalised medical treatment Reimbursement and many queries were also asked by Mediassist on phone. I replied all the queries but the claim was rejected from the Mediassist without giving any written reply. I have also mailed an application for my claim no. 23061749 many times but the claim still not being reopened and processed. I am attaching details application which was mailed.

Karan Singh
(Ex. Pb No.100160)
Maid No.[protected]
mail Add: [protected]@gmail.com

Inspite of providing doctors prescription of dated 14.07.2020 and 02.09.2020 my claim no.23024449 is not being reopened and processed by insurer United India Insurance Co.Ltd. since last December
These documents were inadvertently lofted to submit with original claim papers.

Claim Number:[protected]
MAID: [protected]
I have applied for claim reimbursement on Nov 1st 2020 still on day 16th Jan 2021, i am following up with the team as anything.
Cuatomer support executives are not informative and telling like to wait until 24 hrs on each call.
I am holding a 2years of insurance policy with 6lakh premium for 50000 claim they are making themself cheap..

I have 6 years of health insurance policy in medi assist but they rejected my reimbursement because they told us we have just 1 year of health insurance policy. We contacted medi assist branch but they can't help me. They told us we are trying but no any progress in their works or our claim. Please solve my claim problem. And we want that strict action against of medi assist india. They will fraud us. We want justice. Please help us.

My insurance policy number - [protected]

My claim Number[protected]

Insurer name - Kakali Das

Hello, pls help my friends & colleagues from this Medi Assist TPA Insurance Pvt Ltd company located at bannerghatta road tower D 4th floor IBC knowledge park near Dairy Circle Bangalore.

I would say this company is involved in huge politics and malpractices. Playing with employee by unwanted removing from job without any compensation where as according to Labour law an employee should be paid atleast 3 months of salry but none is given and directly calling them and saying we don't hv enough work to give so can't keep in system.
All managers are lotting innocent employees money. Torching, demanding to work in weekoff, no incentive is provided.
This is a worst company ever. Managers are full politics. No manners. CTC offers more but paid is 5k lesser and when asked ### tricks shows which has no value or solution.

Request to pls take it forward and raid this company. I hope nothing is going accurate when it comes to money matters or job security.

Thanks

I made a cashless claim type for my father's by pass surgery in Billroth hospital, during pre-auth verification they just keep insisting on various documents including previous doctors and illness details. I provided all genuine documents from Billroth and also what ever relevant details on the old treatment I had. From the beginning they showed negligence in doing the pre-approval and keep sending back and froth in asking so many questions, I got this insurance through my company and its a corporate account still they didn't consider any of the request and at the date of admission they simply denied the request by saying this surgery is having a related with the pre existing illness. I really don't understand one thing, BP and diabetes are common for most of the people and my father is 60+ so regular check up and treatment is common. The issue currently may have some reasons attached to it, but its a bypass surgery and it should be done as early as possible otherwise the blood circulation will be stopped completely going to the legs. I really don't know what needs to be done to revoke this process and come out of this situation. Frankly speaking this is my first ever approach on any of the insurance company in my 20+yrs of IT experience. First itself become worst and I lost the hope on such insurance companies or TPA who is associated with that. Are these are running for helping the people or putting more tensions and mental stress to people. Asked the hospital to resend the documents and trying to process again, hopefully good happens and my father gets operated successfully.

Jagadesan S

I am not getting any response on the below ticket number . Can you please provide the resolution for the below ticket number .

Ticket number - [protected]

Son expired in a road accident on 02.09.2020. Submitted the details with all necessary claim forms & Hospital bills. As per Medi Assist instructions sent some Original documents & discharge letter but saying that they have not received the documents .Courier POD also sent for proof. Its very late and not responding properly.
Claim No.[protected]

Dear Sir/Madam,
This is to bring into your notice that your patient Mr.T.C.Joshi Claim No[protected] has been admitted on date 22/03/2018 & discharged on date 24/03/2018. & all documents has been received by provider department & amount has been approved Rs.45940/- (Forty five thousand nine hundred & forty only), but we are waiting for payment from last two years.
I have sent many reminders regarding it but we didn't get any positive response from your end,
Kindly look into the matter & release the payment as soon as possible
Pt.Name: T.C.Joshi
Claim No.[protected].
DOA.-22.03.2018. DOD.24.03.2018.
Provider Name:- Sanjivani Hospital Haldwani
Provider Id:- 60100.

Hoping for positive & early response.

Respected Sir/Madam,
I am S.Manikandan, Working as Associate in Cognizant. My employee id is 725214. I had claimed (Claim#[protected] for my father S.Subramanian due to affected by COVID-19. Total Bill amount is around 2lacs but only 94K had claimed. So I want to apply for partial reimbursement from another insurance company.
Its already been over more than 45 days from the day of getting the below mail. Still Document sending...

Hi Team,

I have claimed for reimbursement in month of oct 2020.

And claim I’d is 22952100 and I have submitted all documents related to claim still claim is not processed. It has been more than 2 months. Please look into this.

Since they are asking pre numbered receipt and I had explained so many times there is no pre numbered receipt for rs 49670 as we have entire amount on 05/10/2020.

Regards,
Nalesh Madur.

Reference to claim Id 23208322 fav. Ajit Salvi I would like to inform you that I have received query against my claim id 23208322 on 05.12.2020 and I replied on 07.12.2020 at your email address [protected]@mediassist.in. I contacted your representatives every alternate days but reply is not satisfactory. Again on 14.12.2020 I contacted your representative Mr. DIXIT and told him again my history. He told me to send a same reply on his personal id i.e. dixit.[protected]@mediassist.in. Accordingly I sent a mail to Mr. Dixit Id. I further contacted Mr. Dixit on 15.12.2020, he confirmed that he has received my mail and forwarded my mail to concerned team. Today I received a mail from [protected]@mediassistindia.com stating that we have not yet received your reply. please furnish your reply within 7 days failing which we will recommend for denial of your claim. It is observed that till today your claim status system is not updated.. As the doctor has already mentioned the reason for hospitalisation in the claim form B. This is unnecessary harassment to the valued customer. Please look into the matter and do the needful at the earliest.

Claim no.23024421 short passed by Rs.470 as LAB report submitted on 23.10.2020 on [protected]@mediassistindia.com