CoverFox Complaints & Reviews

I renewed my car insurance on 1st April 2024, made full payment but policy is not issued despite several complaint and 17 days gone. My registered mobile is [protected]. Old policy is about to expire, feeling helpless as first coverfox number hardly connect to executive then if I get connected to executive, he promises that back end will call you but that never happens.

They even not replying to mails even after several reminders.

Costumer care service not good for costumer

Costumer care me sayad aadesh name ke आदमी को बात करने का कोई तरीका नहीं है, sayad भविष्य में कंपनी को बहुत नुकसान होने वाला होगा ऐसे आदमी को costumer care me rakhne से, मैंने 12, 53 पर कॉल किया था, भूत बेड एक्सपीरियंस रहा,

Remove my pan card ANHPM8468Q irda site

I renewed my bike insurance throught Coverfox last year during October. When I received the document the start date of the policy mentioned as March 2021 and till March2022. How can the date mentioned incorrectly like this
I reported this issue to Coverfox and following up with them for the past two months. But till now no proper response and not received my corrected policy document also.

My full name - S.Krishnakumar
Contact number [protected].

Policy taken on name Venkataraman K
Phone number[protected]
Date 30.07.2022
Premium 5553.0
Policy type- comprehensive
Vehicle reg no. TN 02 BE 5386
Non issuance of Policy documents

I have a used car and i paid for a motor card comprehensive plus third party motor insurance policy through Coverfox on Feb 15
There after I never received the comprehensive policy from united insurance as the customer care people kept asking me for previous owner transfer details, even though I told them i wanted a fresh policy. I told them I am okay to pay more, just issue a new policy and i dont want transfer of old policy from previous owner.Since the issue wasnt getting resolved I requested for cancellation and refund.They informed me that, i cannot cancel this policy(which is not issued) unitil i show another insurance is existing for my car.
On feb 21 i took a new policy from orientel insurance and send a mail to cover fox along with my rc. I raised a request for cancellation and refund on feb 21.I just want my money back from cover fox.
My problem- there is no valid policy in my name from united insurance.but still cover fox is not refunding my money.They are asking me for previous owner transfer request. why is my money not getting refunded.
My request-please refund my money.
As per my understanding, i can cancel a policy whenever i wish. and i believe i have requested this during the freelook period.
my sr no with cover fox is 1632744
my car number is kl01cb4314

Syamala

I was trying to issue policy for my scooty by coverfox on 9th september, 2021.
My payment is deducted from my bank. but they didnot issued the policy. Its been more than 3 months & I am still folowing up wiyh them for my refund.
I tried two times for issuing my policy both times payment deducted and transaction is failed from coverfox's side.
There helpline is also sucks. Its difficult to contact there representative and The staff is delaying every week.
I have payment of Rs.989 x 2 = 1978.
My vechicle no. is DL5SBB7742. (suzuki access)
My contact no. is [protected].

I paid online at coverfox.com for a term insurance for my wife. I had placed a cancel request on very next day due to personal reasons. I haven't got the refund credited back to the account yet. It has been eight months, amazing customer service and experience provided by Coverfox despite so many followup over call and email, still not even a single step progressed towards my refund.

Please find below the transaction and request details:

Paid 15790 on 15/Apr/21 from HDFC Credit card ending 1099.

First request 1546065 raised for cancelation/refund on 16/Apr/21
Second request 1549509 raised for refund on 03/May/21
Third request 1552242 raised for refund on 12/May/21
Fourth request 1575503 raised for refund on 12/Aug/21
Fifth request 1590281 raised on 23/Sep/21
Sixth request 1607187 raised on 23/Nov/21

Despite so many follow ups, no proper response from the customer care, neither they don't provide the escalation contact.

Please help to get my money back.

Thanks, Sudhakar

I purchased a Term Life Policy from Coverfox on Oct 07, 2021 via their Product Advisor Mr. Eijaj Shaikh. Today is Nov 16, 2021 and the policy is still not issued. I have followed up a lot many times, they do not take my calls first and when the take it, theh say that they will provide an update by EOD, and their EOD never comes. I have submitted all the documents to them as soon as they asked for it, but still these people - Mr. Eijaj Shaikh, Mr. Rehman Shaikh and Mr. Chandru of Covefox have made my life hell.

I made payment of insurance through Google pay
It shows as successful
Still didn't get policy paper

Hi, On Mon, Sep 12 2021 I purchased insurance from https://www.coverfox.com/. but due to some error my money got debited but it was shown error on coverfox website. so I did payment again and purchase the policy.

but my 1st transaction amount is not refunded by coverfox. it was almost 1 month I am following them for refund but there reply is always like we are looking in to it.

this is ticket number of my complaint on coverfox and my transaction number of payment

I renewed my scooter insurance policy on CoverFox yesterday (Transaction ID: CFOX[protected]. I was told the policy will be issued in 15 mins. It's now over 24hrs and still I haven't received the policy copy.

Worst, the customer care is non-existent - calling the helpline, most of the time it automatically disconnects and when it connects you are treated with a rude response (complained on that as well - no response). A customer care executive responded over email yesterday saying there was a 'Technical Issue' and the policy would be issued soon - that's 16hrs back, now no response to any emails.

Have been using Coverfox for servicing most of my insurance needs and also recommended the service to friends - need to seriously rethink seeing the kind of support given in the last 24hrs with this incident. Pathetic!

All I am asking is the policy document for a renewal I have paid yesterday - atleast proper communication on what's going on. Had to postpone a trip due to this issue as well!

I had done a payment of my car insurance from the gateway of BILLDESKutil my account is debited but merchant doesn’t received the money.
Kindly resolve the issue and refund the money..

I am Rana Sil. I have purchased online insurance for my bike through cover fox on 14/08/2021. I have purchased Bajaj Allianz insurance . Till now company did not send me any soft copy. Please arranged my soft copy of insurance as soon as possible.

I had made the payment of Rs.9, 113.0 for my Car Insurance Renewal of Registration No. WB26BA8304.But Due to Technical Fault they had not issued me the Policy Document of my Car.I had made repetitive complaints but they had not given me the documents.

I have health insurance policy with Aditya Birla and the policy number is Policy number:[protected]
My mobile number is [protected]
This policy is of Mrs Neha Bhamre Kate and Gargi Pratik Kate (my daughter), but my phone number is registered with Miss Pooja Tote's policy as well and I receive a lot of calls on her behalf. I am now literally harassed and I thought it was my wrong to share her contact number as reference to coverfox. You got the customer but you just kept my number in her policy and now i m being harassed.

Hello,

I wish to inform you that due to unsatisfactory service provided by coverfox agent, I would like to cancel my policy.

My policy details are as follows:

Policy/Quote No[protected]

Name - Jaiswal Sujitkumar Ranjitsinh

Date Of Birth - 03 August, 1983

I did not receive my refund since I have mailed on 30th June, 2021 regarding cancellations of my policy.

Kindly do the needful.

This is regarding my Activa stolen case, still pending last 2.5 year. Received one of the worst service from Coverfox . Already sent 5-6 emails but no reply or response. Treating me like beggar.

Very disappointed and frustrated. Lets see this email response.

THIFT CLAIM NUMBER UNDER POL-[protected],

Name -Neeraj Kumar

Mob- [protected]

I had renewed my car ( KL-01 AX-2011) insurance policy on 30.05.2021 for Rs.2445.
Till date I have not received my policy papers via email or otherwise.