Medi Assist India Complaints & Reviews

Dear Sir,

We sincerely regret the inconvenience caused. Further to your telephonic conversation with our service representative, we will get back to you shortly with a resolution.

Regards,
Reliance Nippon Life

Also to let you know that when I spoke to Customer Relations executive he also acknowledged the fact that higher room rent should not be linked to other charges.To my surprise, when I tried again the toll number by giving my claim number, I got a message that "Invalid Claim Number'.

I have provided my all documents on 24-jun-2016 i have doc number and screenshot also document received
but your company my document received date show in claim states on 29-jun-2016 .also you approved amount is 78803/- then why stop my 10202/- amount, and one more think is your end not any reply 24 hours as pe your commitment see ticket number- 388819 and 2)ticket number[protected]ticket number-399166 are you not handle
proper customer why janrate 3 tickit first slow 1 see
I have seeding all document also hospital then why delay your end and one more think is you not complete your commitment

why are you lat process my statement are you working or not

send me reply asap,

regards, .
PRASHANT


From: "prashant kumbhar"
Sent: Wed, 06 Jul 2016 22:41:28
To: "corporateresponse ", "Info "
Subject: Fw: Ticket Received - CLAIM NO[protected] DOCUMENT SENDING BY BLUE DART QURER -DOC NO-[protected][protected]
Dear team,

Inform to you your end amount approval is - 78803/- cash less no[protected]

then know you why showing 10202/- in staled, my hospital bill is-79553/- your end approval amount is-78803/-

when i paid 10202/- that time i call your customer care that time your end tailing me sir you paid and


reimbursement clime that time you received you know you show my clime statement 5554/-, are you proper


training your employee or customer proper send sms mail i am frosted your end and i relay observed your


company is bool set you are not handled your company, not reply to at the time your commitment see my all


mails and reply

proper as you work in one corporate specials customer sport

PLS DO THE NEEDFUL

Regards,
PRASHANT


From: "Corporate Response"
Sent: Sat, 02 Jul 2016 12:33:33
To:
Cc: "Info Medi Assist"
Subject: Re: Ticket Received - CLAIM NO[protected] DOCUMENT SENDING BY BLUE DART QURER -DOC NO-[protected][protected]
Dear Sir/Madam


The claim[protected] is Under process.


Thanks & Regards
Medi Assist Team

From: Info
Sent: Thursday, June 30, 2016 3:56 PM
To: [protected]@mediassistindia.com');" >[protected]@mediassistindia.com
Subject: Fwd: Fw: Ticket Received - CLAIM NO[protected] DOCUMENT SENDING BY BLUE DART QURER -DOC NO-[protected][protected]

Dear Team,

Kindly find the below trail mail and do the needful.

Regards,
Medi Assist Support Team


On Wed, 29 Jun at 3:19 PM, prashant kumbhar wrote:
Dear team,
You provide me new clame number why and where is your commitment 24 hours reply,
Also tickt numer, l am sending you all my documents then why delay your commitment date is 26 june, also hospital provided all details then why should tack time your end
I already manstined my family States


So pls

Diposit my cash in my account asap

Regards
Prashant p kumbhar


Note: Forwarded message attached

-- Original Message --

From: Info [protected]@mediassistindia.com on Fri, 24 Jun 2016 20:23:49 +0530
To: [protected]@rediffmail.com
Subject: Ticket Received - CLAIM NO[protected] DOCUMENT SENDING BY BLUE DART QURER -DOC NO-[protected] - 388819


396306

As per telephonic conversation with your representative regarding my
Claim no 17793630
Patient name Surjit Singh
Employee id E00852
Card number [protected]
SBI general Insurance

Patient was admitted in the max hospital for the surgery for five days and have taken
the economy room which is the cheapest option in Max Mohali.
No cheaper option is there in max hospital apart from which the patient have taken.
Rs 6788 were paid by you and rest of the amount we have paid in cash which is Rs 84262.

Kindly let me know how were we supposed to take a cheaper room if economy category is the cheaper category available in the hospital.

Please reimburse rest of the amount paid by myself.

Dear Team,
I did not get any response from your side for the below-mentioned query.
My claim id is 20066332 for amount 25K. All the hard copy for the
hospitalization is already submitted except medicine bill breakup which is
of Rupee 4642. I want to exclude the amount and process the rest amount.
As the hard copy is in my native(Bargarh, Odisha) and I am at Bangalore it
will take a long time to get it and send it to you. Please do the needful
and process the claim amount deducting the medicine breakup amount.
Again and again, after the telephonic discussion to your customer care, you keep it under pending from customer 1. Please do the needful and process the amount.

Regards,
Lukeswar Biswal

Medi Assist India — Mediclaim reimbursement

Hi, I submit a claim for reimbursement of Mrs. Muna devi jain on Dt. 02.09.2015 claim no is 1160664. But still I not getting any revert.

Hi, I submitted the claim (Claim id[protected]of Mr.Mukesh Kumar on 16th April, 16 as per telephonic discussion mediassist told me just 20 days process bt still there is no positive response from your side.When I followup for my claim everytime they reply just with in a week you get your claim .l am very very disappointed with your services...do a needful.waiting for yr rply..., !
Mukesh kumar
[protected]

Dear Sir/Madam

very sorry to say that in the era of Technology and competition your services in service industry is of very lower standard, your Andheri Mumbai office your employee has no courtsey to give an acknowledgement of documents submitted by us not even ready to give their names so we can complain to you for such person . therefore we done have a proof if you demand the same (twise) so we have force to complain
look into matter seriously

Medi Assist India Assist — Miss behave by branch staff

When I call for my claim status branch staff not received the call or if call received not answer about my claim status and using bad words miss behave with caller Phone no is[protected] Media assist India, ahmedabad

Please Share Intimation number with Medi Assist India.
and next time when you intimate any claim send a mail from you email id to medi Assist and cc to your health insurance company.
Your problem not big i hop medi Assist Tpa resolved this As soon possible.
My personal experience Medi Assist Tpa good response.

Medi Assist and Royal Sundaram service in Pune sucks big time.

Since 2 months Claim no 12452574 & 12520682 not yet reimburse kindly take necesssary action and reimburse the claims.