Medi Assist India Complaints & Reviews

Dear Team,

Myself Ranjit Gill I want to know about the Reimbursement of my wife Kirandip kaur. Claim ID is 12089237 & the ID Number is [protected]. I had already submitted all the original bill along with claim form as well as all the documents which you required for Reimbursement which are submitted at your vadodara branch, gujarat on dated 18.02.2016. & i had also contact to your customer care for the same but they told me that they didn't received any claim i had contact at ahmedabad office phone number [protected] i had contact to baroda branch contact number[protected] as well as chennai branch [protected] & [protected] no one pick up the phone and no one respond me

now you are requested to solve this problem at your end as already nearest one month completed.

I hope you resolve this issue as soon as possible.
Encl :
1) received slip of acknowledgement of submitted claim (Attached)

I find mysel[censored]nable to login, .Please guide me to login into your portal.
I am trying to reset password by click on "forget password.if i opt for forget password, then it is sending message that the password has been sent via sms and to the email [protected]@ibacan.but the retrieved password has not been sent to my email id namely "[protected]@yahoo.co.in"
kindly help me in getting the password retrieval for my user [protected]@ibacanbr...

Hi,

I have a medi assist claim ID because I submitted my hospitalization documents through my employer to get the claim on Jan 27 2016, and the same verified my Mediassit on 1 of Feb and the amount was approved on 4-Feb-2016 but still my amount not settled.

1. I spoke with Customer care they escalated multiple time but no response
2. I spoke with One of the manager they said "if you want you can contact Ombudsman or Court"
3. I spoke with my employer they asking to call CUS
4. Still the amount was no settled
5. My insurance company is Oriental Insurance

Due to some software issue my settlement amount not credited near two months.

Don't Believe Medi Assist TPA...
They are FRAUD...
They are Cheating People
They are Playing with our Time and Money
No Proper Response
No Intimation or Information to the Insurer..

My card is illegible for which I tried my best for e-card also but on every option he says "Details not available". What should I do ? My MA-ID No. is [protected]. Can u help me pl.
My mail ID is " [protected]@rediffmail.com "

Watching fo reply
Yours
(L.B. Afley)

Dear Concern,
I am working in Reliance life insurance at hoshiarpur Branch.I have book a medical appointment for Modi nursing home at hoshiarpur. This appointment is book as on date 19.3.2016.This medical appointment is done for sunday mrng.your customer care executive have collected the information about client and tell me that I will give you a tpa code in mrng.As same I update to costumer and call for mrng medical.But I not receive any call from Your side, and client was wait in hospital till afternon.I was lot of calling to your toll free no., But no body pick the phone. This is very poor service provide by you.

Me mr r.W.Rodgers is a ex employ of hal hindustan aeronautics ltd nasik maharashtra

I just need my login id and password of my account in medi assist india

Our maid number is [protected] & [protected]
Of me and my spouse
My ex permanent batch number is 4387
My address is mr. R. W. Rodgers
Flat-51, 4th floor, d' wing, anand vijay sankul,
Opp:- st. Anns church & bishop house,
Central jail road, nasik road, nasik, -422 101
State:- maharashtra
(M) [protected], [protected].
Email id:- [protected]@yahoo.com

I just need my login id and password of my account in medi assist india and confirmation of my email id in medi assist

Thanking u
Regards
R w rodgers & e r rodgers

My ex permanent batch number is 4387
my address ismr. R. W. Rodgers
flat-51, 4th floor, d' wing, anand vijay sankul,
opp:- st. Anns church & bishop house,
central jail road, nasik road, nasik, -422 101
state:- maharashtra
(m) [protected], [protected].
Email id:- [protected]@yahoo.Com...

I Hrishikesh Jadhav have claimed of my mother (Rajani Jadhav) sum of Rs.23139/- (Typhoid Hospitalization) submitted at your company on dated 22/12/2015 & completed requirement on dated 27/01/2016 but till date i have not received my hospitalization claim amount. Kindly update & please send any confirmation mail about the same.

From past 3 days i.e. 1/3/2016 i am struggling to get the cashless claim which is to be approved by MediAssist. but after several followups am getting a single response saying " under process" for which my wife had to remain in hospital although Dr's had discharged her today. now I have to bear another day room rent. this is quite harrasing situation to me Although hospital has submitted all the necessary documents to MediAssist on time.Request you not to go with MediAssist TPA ..


MediAssist Claim No[protected]Pre authorization Claim)

I am trying your customer helpdesk number since 2 days still not getting a single answer.
Are you in a serious mood to help people..!!

Policy no.: 10827031
Mobile no.: [protected]
Sir,
I have been paid Rs75000 against a claim amount of Rs 273314 where as my policy amount was Rs 100, 000. The CB amounts to Rs 32500. I request to reissue my claim as early as possible

In January 2016, I have taken a PNB-Oriental Royal Mediclaim Policy. I understand that Medi Assist India, a third party administrator of mediclaims of PNB-Oriental Royal Mediclaim Policy issues ID Cards for cashless facility. I have not yet got such card. Do I get a cashless ID Card from Medi Assist India. If so when.

Dear Sir,

We have received the following two Id cards against the Oriental Insurance Med claim Policy no. 215391/48/2016/2135 as per following details:

1. Anuradha Aggarwal (MA-Id: [protected]) (Self)
2. Parveen Kumar Aggarwal (MA-ID: [protected]) (Spouse)

In this regard it is to inform you, both the Id cards received have wrong photograph pasted over it.

It is requested to...

Dear Sir/Madam,

My complaint is that Medi Assist India doesn't have transparency in their services. They have representatives at corporate offices to collect the documents for Health Insurance Claims. Detailed receipts are not given to the customers after submitting the Documents and Bills. When customers follow-up on reimbursement, either it is delayed or the firm claim that some documents are not submitted.

Patient Name : Mewati Devi
Policy No : 221301/48/2016/338
Claim No : 11373236
MAID : [protected]

Worst mediclaim company in India. Never reimburses the money. My CCN#11073696 pending since April 2015. They regularly send a letter asking for some or the other thing. I have sent the same documents for 5 times and after that again requiring the same document. I am unable to understand what to do. The call center executive also never tries to resolve the issue. They also say we need the details. If we are asking for 10 times send it 10 times that is your duty. Is there any one to listen.

Dear Sir/Madam,

My complaint is that Medi Assist India doesn't have transparency in their services. They have representatives at corporate offices to collect the documents for Health Insurance Claims. Detailed receipts are not given to the customers after submitting the Documents and Bills. When customers follow-up on reimbursement, either it is delayed or the firm claim that some documents are not submitted.

Claim ID: 11891298
Patient Name: Hasini Nalabolu
Medi Assist ID: [protected]
Employee code: IN069947
Relation: Daughter
Primary insured: Ramu Nalabolu
Policy holder: Sutherland Global Services Pvt Ltd
Admission Date: 22-Oct-2015
Discharge Date: 27-Oct-2015

The statement of facts follow: 1. I suffered from heart ache during my stay (At my younger sons home) in bengaluru on 24th may 2015. 2. I was admitted to Yashomati Hospital on same day 24th May 2015 for check up and unfortunately due to non availability of Cardiologist, got discharged on 25th. 3. As advised by Yashomati hospital, I went for Angiography and other tests on 28th may 2015 to SAKARA hospital. 4. As per the report they advised for stent in artery, which we could not do due to some financial reasons and also we were waiting for 2nd opinion from my niece in UK. 5. I went for stent surgery on 2nd of June after arranging finances and receiving the 2nd opinion in SAKRA hospital. 6. After discharge and due rest as advised by doctor, i went back to Jalandhar my permanent address and contacted Oriental Insurance for claim and submitted the documents requested by them in the 1st week of July 2015. 7. I contacted Oriental after 2 months for status and they advised that the claim is being settled by MEDI ASSIST. 8. I submitted further documents in 1st week of October after going through their website. All the documents submiitted were Originals. 9. I sent mails to the grievance department of med iassist but received reply they are going through the process. PLEASE NOTE THAT THE PROCESS HAS TAKEN MORE THAN 5 MONTHS TILL NOW. 10. Going through the claim tracking, I noticed they are requesting for same documents again. HOW MANY TIME I CAN SUBMIT ORIGINAL DOCUMENTS. 11. Self an ailing 69 year old already suffered due to my health condition and so called fast PROCESS as promised during the purchase of policy is no where to be seen. Above facts were forward to IRDA complaint section and subsequent to this mail all the required documents were removed from the site. I received mail today 08/Jan/2016, after I requested for update from medi assist, stating claim has been cancelled due to non-submission of documents, however we were never asked for any more documents officially/verbally or by any means watsoever. We have been requesting for updates of claim by mail regularly and received reply that claim investigation in progress. We have submitted all original documents what we received from hospital. I did not suffer from any ailment before this. I am with my son in UAE to avoid North Indian Summer since Mid November 2015. I request you to intervene and advise further course of action, I am not in possesion of original documents as all have been submitted in Jalandhar branch of Oriental insurance.

MY CLAIM ID 11851885. Before three months i admitted in hospital and i full all condition of this company but now till date my claim is in under process. i think this is a fruad company because i fullfill all condition but my re imbursement claim is pening now... thanx...

My employe id 33656 Bill amnt 16540 but claim approved amont is 6700 it is very bad it is is iam not continue this insurance policy so kindly request resolve the problem

Respected Sir/madam Few Days Ago, My Grandfather had operated on 8th of august 2015 at ROY INSTITUTE O[censored]ROLOGY, JAIPUR. We have taken a medical insurance policy. We have submitted all the documents regarding them to branch of Noida. Patient Name : Mahabir Parsad Policy No : 261200/48/2015/2030 Claim No : 11711676 MAID : [protected] I would like to draw the attention to you that no response, no steps have been taken yet... you are requested to take a reasonable steps as soon as possible.