Medi Assist India Complaints & Reviews

I had hospitalized in jan and i have raised a claim on 23rd feb which has been approved on 24th march but till date the amount is not yet settled.

Also i had claimed 20, 066 amount but approved amount is only 16377.00 by deducting 3, 688 which is an invalid deductions as shown below

15jan-c-180+120 19jan-c-180+335.No prescription for 9 th feb.Casuality, 16jan-p133..

Called many times and kept many mails but no proper response from mediassist team..

Looks like a no 1 fraud company i had ever seen.

https://track.Medibuddy.In/

My claim id : 12165269
Claim received date: 19-jan-2016

It's more than 3 months complete and claim is not done yet. I have been talking to both mr. Sumeet from royal sundaram and pankaj from medi assist. All the documents have been submitted from my side. They are saying no further documents are required.

I also talked with mr sumeet manager amit satav ( phone no: [protected]). He is not responding with any updates.

It's a serious issue from a customer perspective. I have been very furious and frustrated with claim process.

Dear Team,
Deductions are done in my account without any intimation & reason. Pls refund it on priority.
Account No. :[protected]
IFSC : ICIC0006451


Pls refer attached snap & refund the deducted amount on priority.

Claim id 1238263
I am already submit all document but revert only document is proper customer care officer is give Chennai branch but Chennai bran not received call this claim long time pending

Claim id[protected]
Patient admitted in delhi heart and lungs institute yesterday and the document were submitted for insurance cover in the morning at 10. 00 am.

Till this hour we have not received any single update on this, called numerous times on the helpline numbers and wrote many mails, but now received any revert.
Our patient has been suffering from heart attack and needs to be operated urgently but the surgery is on hold due to the negligence attitute of this company..
We along with the patient are being harrassed.. Need urgent support

Hello Team,

I would like to tell you that I am completely disappointed and pained by the kind of service provided by MediAssist & IndiaFirst.

I have been following up with the customer care for the last 3 days for approval and the same has not yet been provided. The surgery is planned for today @ 09:00. The pre-surgery medication has already started.

The claim number is 12463528.

I was calling up the customer care whole night yesterday & before that and every time, I get the same answer, the request should be approved in 1 hour. At the end of all this tiring exercise

I haven't slept all night yesterday tried to get the approval from you guys
I have still not got my approval
I have to consult the doctor again to check the effects of the medication taken


Regards,
Surya,

Hi team,

Is there any possibility of withdrawing the Medical Insurance from Medi Assist which is done by mistake and you guys are deducting the money.
This time my whole salary is deducted for the same insurance even when I didn't want to continue with this Insurance.
This is not the way any insurance company works, even if a person don't want a Mediclaim you are taking the money.
This is leading to such inconvenience for me.
Last time in July, 14, 000 was deducted and this time 20, 000 is deducted that is my whole salary.
How do you expect me to look after my expenses after this.
This is not the way of continuing with the Insurance even when the Customer does not want to.
This time it's really pathetic to deal with this again.

That is why I have marked the Consumer Court team in this mail, so that everyone gets to know the kind of Insurance against the will o[censored]ser is done here.
Even the Opt Out option is not there for the Parent Policy which should be there and this is how you are making money unnecessarily deducting the amount from salary.
This time I DON'T want to continue with this Insurance and I want to withdraw this and get the amount back as I have not used even single penny from the money provided by Medi Assist.
This lead inconvenience to me last year in July also and now they have taken my whole salary.

Make sure this is taken care of or else I would take this to higher level which can easily lead to the brand image impact to Medi Assist.

IBM Employee id: 05804V
Contact Number: +91 [protected]

Dear Team,

Myself Ranjit Gill I want to know about the Reimbursement of my wife Kirandip kaur. Claim ID is 12089237 & the ID Number is [protected]. I had already submitted all the original bill along with claim form as well as all the documents which you required for Reimbursement which are submitted at your vadodara branch, gujarat on dated 18.02.2016. & i had also contact to your customer care for the same but they told me that they didn't received any claim i had contact at ahmedabad office phone number [protected] i had contact to baroda branch contact number[protected] as well as chennai branch [protected] & [protected] no one pick up the phone and no one respond me

now you are requested to solve this problem at your end as already nearest one month completed.

I hope you resolve this issue as soon as possible.
Encl :
1) received slip of acknowledgement of submitted claim (Attached)

I find mysel[censored]nable to login, .Please guide me to login into your portal.
I am trying to reset password by click on "forget password.if i opt for forget password, then it is sending message that the password has been sent via sms and to the email [protected]@ibacan.but the retrieved password has not been sent to my email id namely "[protected]@yahoo.co.in"
kindly help me in getting the password retrieval for my user [protected]@ibacanbr...

Hi,

I have a medi assist claim ID because I submitted my hospitalization documents through my employer to get the claim on Jan 27 2016, and the same verified my Mediassit on 1 of Feb and the amount was approved on 4-Feb-2016 but still my amount not settled.

1. I spoke with Customer care they escalated multiple time but no response
2. I spoke with One of the manager they said "if you want you can contact Ombudsman or Court"
3. I spoke with my employer they asking to call CUS
4. Still the amount was no settled
5. My insurance company is Oriental Insurance

Due to some software issue my settlement amount not credited near two months.

Don't Believe Medi Assist TPA...
They are FRAUD...
They are Cheating People
They are Playing with our Time and Money
No Proper Response
No Intimation or Information to the Insurer..

My card is illegible for which I tried my best for e-card also but on every option he says "Details not available". What should I do ? My MA-ID No. is [protected]. Can u help me pl.
My mail ID is " [protected]@rediffmail.com "

Watching fo reply
Yours
(L.B. Afley)

Dear Concern,
I am working in Reliance life insurance at hoshiarpur Branch.I have book a medical appointment for Modi nursing home at hoshiarpur. This appointment is book as on date 19.3.2016.This medical appointment is done for sunday mrng.your customer care executive have collected the information about client and tell me that I will give you a tpa code in mrng.As same I update to costumer and call for mrng medical.But I not receive any call from Your side, and client was wait in hospital till afternon.I was lot of calling to your toll free no., But no body pick the phone. This is very poor service provide by you.

Me mr r.W.Rodgers is a ex employ of hal hindustan aeronautics ltd nasik maharashtra

I just need my login id and password of my account in medi assist india

Our maid number is [protected] & [protected]
Of me and my spouse
My ex permanent batch number is 4387
My address is mr. R. W. Rodgers
Flat-51, 4th floor, d' wing, anand vijay sankul,
Opp:- st. Anns church & bishop house,
Central jail road, nasik road, nasik, -422 101
State:- maharashtra
(M) [protected], [protected].
Email id:- [protected]@yahoo.com

I just need my login id and password of my account in medi assist india and confirmation of my email id in medi assist

Thanking u
Regards
R w rodgers & e r rodgers

My ex permanent batch number is 4387
my address ismr. R. W. Rodgers
flat-51, 4th floor, d' wing, anand vijay sankul,
opp:- st. Anns church & bishop house,
central jail road, nasik road, nasik, -422 101
state:- maharashtra
(m) [protected], [protected].
Email id:- [protected]@yahoo.Com...

I Hrishikesh Jadhav have claimed of my mother (Rajani Jadhav) sum of Rs.23139/- (Typhoid Hospitalization) submitted at your company on dated 22/12/2015 & completed requirement on dated 27/01/2016 but till date i have not received my hospitalization claim amount. Kindly update & please send any confirmation mail about the same.

From past 3 days i.e. 1/3/2016 i am struggling to get the cashless claim which is to be approved by MediAssist. but after several followups am getting a single response saying " under process" for which my wife had to remain in hospital although Dr's had discharged her today. now I have to bear another day room rent. this is quite harrasing situation to me Although hospital has submitted all the necessary documents to MediAssist on time.Request you not to go with MediAssist TPA ..


MediAssist Claim No[protected]Pre authorization Claim)

I am trying your customer helpdesk number since 2 days still not getting a single answer.
Are you in a serious mood to help people..!!

Policy no.: 10827031
Mobile no.: [protected]
Sir,
I have been paid Rs75000 against a claim amount of Rs 273314 where as my policy amount was Rs 100, 000. The CB amounts to Rs 32500. I request to reissue my claim as early as possible

In January 2016, I have taken a PNB-Oriental Royal Mediclaim Policy. I understand that Medi Assist India, a third party administrator of mediclaims of PNB-Oriental Royal Mediclaim Policy issues ID Cards for cashless facility. I have not yet got such card. Do I get a cashless ID Card from Medi Assist India. If so when.

Dear Sir,

We have received the following two Id cards against the Oriental Insurance Med claim Policy no. 215391/48/2016/2135 as per following details:

1. Anuradha Aggarwal (MA-Id: [protected]) (Self)
2. Parveen Kumar Aggarwal (MA-ID: [protected]) (Spouse)

In this regard it is to inform you, both the Id cards received have wrong photograph pasted over it.

It is requested to...