Medi Assist India — Cashless query not approved since more than 24 hrs.

Hi,
I had my mother eye surgery completed yesterday. Hospital had sent an email with all the details yest morning 10am.
I have been chasing mediassit team to check the status on approval. I've called up team around 10-15 times and even spoke with one of the Lead Mr Giri Rao.
Apart from assurance, that it will done in next 30 mins, nothing till now is done.

I need to escalate and make they address my issue on priority.