Medi Assist India — claim has been denied without no reason. asked to refer repudiation letter

Address:

Kolkata, West Bengal, 700156

Hello sir,

I have requested for a domiciliary claim of number 1542205 (Tracking # z[protected]) on 18th september, 2017 with proper documents to medi asist as it is our official insurance partner. I am an ibm employee and submit the premium every year.

But, on 3rd october, 2017 i get a single message in my registered mobile number that, this claim is denied and asked to refer the repudiation letter. What does it mean?

Even no reason has been communicated to me. Contacted customer care but as usual they are so busy. Not any mail till that message is intimated to me.

Already have mailed them from my registered corporate mail id about this.
I want my claim money back or they should contact me to correct the claim if required.

Please take action.

Thanks and regards,
Trisha mandal