Medi Assist India — claim reimbursement for policy prohlr[protected]

Finally after one month of continuous reminder and complain my claim has been registered having no 22655313.
I have submitted claim for amount of rs 199854 but on portal they processing for only rs 158972.
I can not understand when i submitted all the documents why they do not mentioned in portal.
I have sent reminder to them but they have not get back to me by email or by call for clarification.
I hope with this complaint they will consider my concern otherwise i have to approch irda.

Thanks