Medi Assist India — claim status in process since past 4 months

Medi assist india — claim status in progress since past 4 months
I, velassery eassy paul on 20thjan 2018
My claim for reimbursement have been received with tracking no. Coc00006559and coc0000560 and the claim status shows in process since past more than 4 months. I have provided all the necessary doccuments with my claim. Whenever i enquire them about the status the only reply i get is we will update/ progress the request in 4 to 5 business working day and then there is no reply after that... This loop is never ending and i do not understand why both claims are stuck.