Medi Assist India — claimed approved 2 months back but still amt is not refunded

Address:

Mumbai City, Maharashtra

Hi,

My claim no is 14871281 which has been approved 2 months back i.e on 17th July 2017 but still amount is not yet refunded.

We have called more than 8 times to call center people and it takes almost 45 mins to reach them they just say it is in processing and you will receive the amount within a week and we are escalating to upper management.

As well they dont have their escalation matrix. Literally calling them everyday and reaching them is just a big task and irritating. They dont have a proper management.

Kindly let me know their escalation matrix.