Medi Assist India — Complaint about my claim

I sent my post hospitalization claim duly filled with all the attached documents in originals on November 02/21 and an employee of mediassist from andheri office Rohit Kunchikorve rejected my claim saying that i am not covered under OPD claims in my policy. I am trying to get this resolved by talking to mediassist for more than 7 days now and each time that I am calling mediassist my call is being disconnected or they just pass the buck saying they have escalated my issue. My claim number MUM01468259.. ticket no [protected]
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