Medi Assist India — delayed in receiving my claimed amount

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Mediassist

My claim number is 16421215 and its been approved more than 1 month back and everytime i call the insurance team... Am promised to receive the amount in the next 10 business days and no progress... Am fed up waiting.. Amount has been approved long back and i have not received my money even after more than 1 month.. Very disappointed with false promises.

I asked is there a way i can escalate this issue and was informed that my issue has already been escalated by the customer care support.. Still no progress...