Medi Assist India — Didn't get Cashless approval on time

Dear team
I am having a surgery for gall bladder removal & stone removal.
The hospital TPA team has raised a request for the same to medi assist team around 11 am on 14april, but till now they didn't get any revert from your side. My surgery is schedule in Sir Gangaram hospital.
Kindly provide the approval on urgent basis. As the test is scheduled by 4pm. The patient is waiting in the hospital from morning itself.

This is the most pathetic behavior from your team medi assist. The patient has to wait over 5 hrs just for initial approval for which your TAT is upto 4 hrs. The patient is a fool to you, that your team is not ready to give any revert on time. I am trying to reach the care number there is no response from them.