Medi Assist India — Horrible Customer Service and utter disregard to customer concerns and time

Address:

Hyderabad

I was having billing issue with hospital's unfair practices and sought mediassist help to resolve the matter before they settle the amount with hospital. I sent formal email, called at least 8 to 10 times in span of 3 weeks and everytime i had to wait in call for 15-20 mins just to hear back that they have escalated the issue and someone will call or respond to email...no one called back. Finally one day i called and was there in call for more than 1 hr insisting the rep to connect with escalation manager and she finally spoke and told if by tomorrow no one called, she (her name is ramya) will call me. I called her next day as no one called and she told rep that she works in 12pm-9pm and she will call but never bother to . Horrible company, horrible staff, horrible customer service. Utter disregard to customers time and concerns.