Medi Assist India — medi assist is asking for documents which don't exist

Website:

Medibuddy

I have made a reimbursement claim and submitted all the original bills and other documents provided by hospital. They asked for few other additional documents which i have submitted. Now again they have asked me to submit twb - original invoice or sticker. Tbw means tension band wiring and it is a procedure name and not the name of implant. So, how can i get the original invoice and sticker for it.. The wire that is used for my surgery is just a 93 rupees stainless steel wire and no invoice or sticker exists for it. It's clearly mentioned in the discharge summary that tbw is the procedure and there is no other implant cost mentioned in the pharmacy bills. I am telling this to the customer care service people from past one week and the response i get is that it is a mandatory document.. It is completely senseless to ask for something which doesn't exist. Mediassist doesn't go through the documents and just sends the unnecessary requirements list.