Medi Assist India — medical claim

The call center support for medi - assist is highly frustrating. I would have called not less than 20 times for an error made by your team. Highly unprofessional behaviour by all your agents. Please have the calls made by me monitored. Its like breaking my head on the wall.
Firstly your system was incorrectly updated for the policy, the agent asks for the policy document which was shared immediately. Was assured that it will taken up immediately and will receive the revised claim, this was precisely at 3pm, its 11pm still no resolution. The agents put you on long hold and then themselves disconnect.
Request if this behaviour is read by irdai and some action is taken.
One we are worried with the patient and then this kind of frustrating and unprofessional behavior by the organization.