Medi Assist India — my ma id & policy not traced in your website

I have the following MA ID which could not be traced in your website
MA-ID [protected]
Name Nanduri Satya Narasimha Subrahmanya Srinivas

My following health insurance policy also could not be found in your website
Insurer National Insurance Company
Policy number[protected]
Date of renewal - 06/04/2018
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    Medi Assist India Phone
    +91 80 2658 4811
    Medi Assist India Address
    “Sri Krishna Arcade”, 47/1, 9th Cross, 1st Main Road, Sarakki Industrial Layout, 3rd Phase, J P Nagar, Bangalore, Karnataka, India - 560078
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