Medi Assist India — no claim id generated even after 17 days of submitting claim papers

My ma-id no. Is [protected] and i had submitted my insurance papers along with other requested documents for a post hospitalization claim on 5th june at the medi assist office in delhi (Bahadur shah zafar marg). It is now 22nd june and i've not received any claim id. The tracker no. Is del00053604. How do i escalate this, it's been 17 days now?

I've called them 4-5 times during this period and the response i get everytime is that claim id will be generated in the next 2 days.