Medi Assist India — Not getting reimbursement just because time was not mentioned in doctor summary but ICU-bill for two days was submitted

Address:	Hyderabad, Andhra Pradesh, 500031
Website:	Mediassist

I have submitted original bills where ICU bill was clearly charged for two days along with all necessary bills. Mediassist closed my flied without even any written communication, by saying that timing is not mentioned on doctor summary but yes dates were mentioned. its been aprox 10 months and I did not get any money back/ no response.

My question: why do we need timing on doctor summary if bill is charged for two days. How can they charge for two days if it is less than 24 hours. How can they close my file.