Medi Assist India — not providing the soft copies on emergency

Hi.. I have submitted all the original bills for a claim. Recently my father again admitied in the hospital and doctors asking me to show the previous investigation reports. But my bad luck i dint taken any duplicate copies of the documents. Now i don't have any documents to show the doctor. I requested mediassist to help me to get soft copies since from last 30 days. No one is responding on my mails. Please help me to get the soft copies
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Dear sar 18288721 a no se calim Kiya he likin payment abi tak Nahi mela

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