Medi Assist India — not settlement of my claim

I have a medi-claim policy at your end bearing no.[protected]. I have applied for a reimbursement of my medical expenses for different medical examination on 22.12.2017. May claim no. Is 15983784. Now, after that, you have asked me to submit some documents. The same documents have been submitted on 08.03.2018. But till date no amount has been reimbursed in my account.
So, this is only a claim for medical examination. More than five months has been over, but till date i have not got the reimbursed amount. So, for actual claim during hospitalization, i think i will not get any amount.
This type of incidents not at all expected from your end. As such you are requested to look into the matter so that the matter should be resolved immediately.