Medi Assist India — regarding claim reimbursement

Im working in corporation bank we applied for the medical reimbursement claim on 22-07-17 with claim id :15050680. But it is still not processed till date. We submitted all the original hospitalization bill through proper channel. Even though we submitted all the documents still we are receiving so many sms remainders regarding submission of original discharge summary.
Please help us to get the refund.
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