Medi Assist India — Reimbursement Claim cannot be raised.

Address:

Bangalore

Company: Honeywell.

I am struggling to raise reimbursement claim due to various reasons as under. I have send multiple emails to dedicated email ID of Medibuddy for Honeywell and called more than 20 times without proper support.

1. Cannot see beneficiary details on portal.
2. Cannot download e-Cards.
3. Can not move ahead in submitting reimbursement as no name is appearing in drop down of patients.
4. My wife got discharge on 14th its 8 days but I can not put a claim.
5. I got feedback from customer care saying, I need to send complete file and claim form duly filled and signed to Bangalore address.
6. With digitization coming everywhere, I still don’t understand the reason for asking original file before claim submission.
7. I am ready to send original but at least someone should validate the documents and give me claim number.
8. What if documents misplaced, or any incomplete documents?

Irony is that healthcare provider asking me to take risk by going outside to take print and courier in this pandemic situation. Even if I take care still I will be exposed to risk. One more feedback is out of 3 hospitals I visited, no one was giving cashless service for Mediassist. Even with availability of Insurance I had to arrange Money.

Overall, instead of making life easy, Mediassist is adding more stress in the already panicked situation.