Medi Assist India — Reimbursement Claim, Claim id[protected]

Reimbursement claim raised on 17-Sep-2021
Claim id[protected]

Policy number -[protected]

Gross Amount(excluding refunds) - 734929
Discount Amount(given by hospital excluding refunds) - 151944
Net Paid Amount - 582985

Claim amount settled - 419813

Looks like the discount amount given by hospital(to policy holder) is again removed from the netpaid amount and the remaining balance is settled to us.

I want to understand why discount given by hospital to us is excluded from the netpaid amount again?

Also Neonatal warmer(equipment used to maintain temperature for new born babies while on ventilator) charges(approx 10K) is also excluded form the settled amount.

Raised multiple complaints and sent mails to the MediAssist.
The response we get all the time is, "we have forwarded the issue to the concerned team", but it will be same again from next day.