Medi Assist India — reimbursement of claim no: ccn# 15118613 under policy# 140300/34/16/04/[protected]emp no - f627791;emp name

Medi Assist India — reimbursement of claim no: ccn# 15118613 under policy# 140300/34/16/04/[protected]emp no - f627791;emp name - viswatheja anand[protected]

V viswa theja from Bengaluru, Karnataka

Its been escalating long time but i dont know whats happening with medi assist. I requested reimbursement for partial payment of my parent - in law claim. I replied to them regarding there queries and submitted the original documents required, finally they asked to to provide all attested documents from the concerned tpa as it is partial claim, and original settlement letter. When i checked the tps for attested documents they said they dont have any documents as such but they provided the original settlement letter and i submitted the original document now the claim is closed and i dont know why it is closed. After escalating and discussed with one of supervisor she told she will reopen the ticket and work on this claim. After all doing all follow ups till now i didnt get proper response, and am getting mail that i have provide the documents. Please do needful what i have to do its not small amount close to 1.3lk. Was this information helpful? No (0) Yes (0)
Medi Assist India customer support has been notified about the posted complaint. Nov 25, 2017 Updated by viswa theja Am not expecting as if I submitted the documents and i want my claim. A proper response is needed since one month I am telling the same again am getting the same mail. The team who are working of claims they must know the process atleast. Even I working in kind of environment I know how the claim or reimbursement process, a minimum responsibility needed. I never had this type of experience. Seriously a big no for there service, very poor.
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