Medi Assist India — welcome kit containing id card not received

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

I got one sms from medi assist insurance tpa pvt ltd on 17th july 2017 saying that i have been enrolled as a member of policy a under policy state bank of india valid up to 31st may 2018 and a welcome kit containing id card shall be dispatched shortly to my pension paying branch within 15 days but so far i have not received the kit and the e-card as told in the sms. Please look into it and arrange to dispatch the kit and the e-card at the earliest.