Medi Assist India — wrongly deduction of copay for claim id 16582335

Address:

Ahmedabad, Gujarat, 382213

There is a descripency in claim id 16582335 for copay of 2500 rs.
My claim id is 16582335
Intimation id: 10584736
I have talked to mediassist executive about maternity admition of mrs vandnaben bhavsar on[protected]between 8:00am to 9:00am and he has given me this intimation id. But by his mistake he raised intimation for my mother mrs devikaben bhavsar who is 46 years old.
How can a person raise a claim of maternity for his mother who is 47 years old?
I have complained regarding the issue to medi assist and they given me the tocken no 3446246 and assuered that issue will be resolved within 3-4 working days but it is already 25 days gone from their reply still there is no progress.
I am trying to contact them by their helpline no [protected] but they are giving me some person contact no whose name is
Yogesh kaushik-[protected]
Who is continuesoly not responding
Pls do the needful on urgent basis
My contact no is [protected]