Mediassist — health insurance

Address:

Chennai, Tamil Nadu

My claim number 97782604 for rs 4500 has been processed with an approved amount of 500 saying the bill does not have pre-printed bill number. When called up their customer care, twice, they asked me to submit a clarification letter from doctor stating that in their facility, they do not have provision for pre-printed bill number.in spite of submitting all these documents they approved amount of 500 for a claim of 4500. When contacting through mail, describing the entire incident, they only revert again with no pre-printed bill number in bill. They do not reply anything concerning the clarification letter. If they do not accept clarification letter why are their customer care misguiding people with incorrect information? I want an immediate resolution to this as i am behind this issue for last 2 months.